IT Business Analyst

ISS Tech Team; Warszawa; Hybrid; PLN 140,000 - 190,000; Full time

Job summary

ISS Tech Team in Warsaw, Poland is seeking an experienced IT Business Analyst to bridge business stakeholders and software teams in a hybrid setup. You will gather and analyze requirements, translate them into actionable user stories, and own the product backlog, working closely with Scrum teams using Jira and other Atlassian tools.

The role emphasizes understanding both business and technical perspectives, facilitating workshops, and ensuring delivery of solutions that create business value

Qualifications

• Minimum 3 years of experience as IT Business Analyst.
• English proficiency in written and spoken communication.
• Experience with enterprise applications and digital products.
• Proven experience in Agile Scrum environments, backlog management, and translating requirements into user stories.

Responsibilities

• Gather, analyze, document, and validate business requirements.
• Translate business needs into clear user stories, acceptance criteria, and backlog items.
• Manage product backlog and coordinate with Product Owners and stakeholders.
• Lead workshops and requirement-gathering sessions; ensure alignment with development teams.
• Support Scrum ceremonies and clarify requirements to remove ambiguities.
• Monitor KPIs and reporting on delivery progress and team performance.
• Collaborate across Developers, QA, DevOps, and cross-functional teams.
• Support testing and validation activities to ensure delivered functionality meets business expectations.

Skills

Communication

Analytical thinking

Facilitation

Translation to tech tasks

Agile/Scrum/Kanban

Stakeholder management

Backlog management

Education

Bachelor/Master in IT or Business

Tools

Jira

Confluence

Miro

Visio

Figma

UML

BPMN

Job description

Want to know how a leading workplace experience and facility management company is powered by technology?

At ISS Tech Team, we create smarter workplace experiences through technology. Our Global Technology Solutions team builds digital solutions, from sensors and IoT devices to data, analytics and AI‑driven capabilities, that support our ISS A/S operations across Cleaning, Workplace, Food and Technical Services.

With tech hubs in Copenhagen, Warsaw, and Porto, and teams collaborating across more than 30 countries, our ISS Tech team develops our digital solutions that have a real impact on both our customers and our people.

Location: Warsaw, Poland

Work regime: Hybrid

The Job Role as IT Business Analyst

We are looking for an experienced and proactive IT Business Analyst to bridge the gap between business stakeholders and software development teams. The successful candidate will be responsible for gathering and analyzing business requirements, translating them into actionable user stories and development tasks, managing the product backlog, and ensuring successful delivery of solutions that create business value.

The ideal candidate understands both business and technical perspectives, is comfortable driving discussions with stakeholders, and has hands‑on experience working with Scrum teams using Jira and Atlassian tools.

What you’ll do

Business Analysis & Requirements Management

• Gather, analyze, document, and validate business requirements from stakeholders.
• Facilitate workshops and requirement‑gathering sessions.
• Translate business needs into clear user stories, acceptance criteria, process flows, functional and nonfunctional requirements.
• Create and maintain business and technical documentation.
• Ensure requirements are fully understood by development teams and stakeholders.
• Own and maintain the product backlog.
• Break down epics and high‑level requirements into manageable user stories.
• Prioritize backlog items together with Product Owners and business stakeholders.
• Manage changes in requirements and proactively control scope changes.
• Identify dependencies, risks, and impacts of proposed changes.

Agile Delivery & Team Collaboration

• Actively participate and manage Scrum ceremonies, including Sprint Planning, Backlog Refinement, Daily Stand‑ups, Sprint Reviews, Retrospectives.
• Support development teams by clarifying requirements and removing ambiguities.
• Collaborate closely with Developers, QA Engineers, Product Owners, DevOps and Mobile Team.
• Ensure business expectations are aligned with technical implementation.

Performance & KPI Tracking

• Monitor and report delivery KPIs and team performance metrics.
• Analyze sprint velocity, backlog health, and delivery progress.
• Create delivery reports for stakeholders.
• Support continuous improvement initiatives and process optimization.

Technical Understanding

• Understand software development lifecycle and implementation processes.
• Participate in solution discussions and support decision‑making regarding technical approaches.
• Understand APIs, system integrations, data flows, and application architecture at a functional level.
• Support testing and validation activities to ensure delivered functionality meets business expectations.
• Minimum 3 years of experience as an IT Business Analyst.
• English proficiency, both written and spoken.
• Experience working with enterprise applications and digital products.
• Proven experience working in Agile Scrum environments, gathering and documenting business requirements, and translating them into clear user stories, acceptance criteria, and development tasks.
• Proven experience translating business requirements and agreed scope into a clear product roadmap, delivery plan, and measurable implementation timelines.
• Experience collaborating with software development teams and managing requirements throughout the delivery lifecycle.
• Strong hands‑on experience with Atlassian ecosystem (Jira, Confluence)
• Experience with backlog management, sprint planning, and Agile reporting.
• Experience with process modeling and documentation tools (e.g., Miro, Visio, Figma, UML, BPMN).

Personal skills

• Excellent communication and facilitation capabilities.
• Ability to translate business requirements into technical tasks.
• Strong analytical and problem‑solving skills.
• Ability to understand technical concepts and communicate them to non‑technical stakeholders.
• Understanding of Agile, Scrum, and Kanban methodologies.
• Strong organizational and prioritization skills.