IT Business Analyst

HSBC; Kraków; On-site; PLN 201,000 - 257,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office set-up allowance

Job summary

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. As an IT Business Analyst, you will support Avaloq change and delivery across HSBC locations and system landscapes.

You’ll connect business stakeholders with product owners, developers, testers and vendors, translating banking needs into practical technology solutions and documenting current and future processes.

Qualifications

• Strong hands-on experience with the Avaloq Banking Suite and its processes.
• Experience analysing Avaloq change requests including migration and upgrades.
• Proven ability to write functional specs, technical requirements and data mappings.

Responsibilities

• Engage stakeholders to understand business goals and expected outcomes.
• Analyse requirements and translate them into Avaloq specifications.
• Define acceptance criteria and test scenarios for various testing stages.
• Support estimation, prioritisation and release delivery via collaboration with teams.

Skills

Avaloq Banking Suite

Requirements analysis

Change delivery

Documentation & specs

Stakeholder communication

Tools

Avaloq interfaces

Job description

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services - our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose - Opening up a world of opportunity - explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

HSBC is a global banking and financial services organisation operating in 64 countries and territories.

Our Private Banking business uses Avaloq, a leading wealth management and banking platform covering client management, investments, trading, lending, payments, risk, compliance and back-office operations.

As an IT Business Analyst, you will support Avaloq change and delivery across HSBC locations and system landscapes. You will connect business stakeholders with product owners, developers, testers, architects, vendors and control functions, translating banking needs into practical, well-controlled technology solutions.

What you’ll be doing:

• Engage stakeholders to understand business goals, processes, controls, users and expected outcomes.
• Analyse requirements and translate them into clear Avaloq functional and technical specifications.
• Document current and future processes, business rules, data flows, interfaces, dependencies and operational impacts.
• Identify gaps between business needs and Avaloq functionality, recommending solutions aligned with product standards and HSBC controls.
• Assess the impact of changes across Avaloq modules, configuration, customisation, integrations, data, reporting and support processes.
• Work with architects, developers, testers and vendors to define solution designs, interfaces, data mappings and non-functional requirements.
• Define acceptance criteria, test scenarios and expected results for functional, integration, regression, migration and user acceptance testing.
• Analyse defects and production issues, support root-cause analysis, and maintain traceability from requirement through release.
• Support estimation and prioritisation by identifying scope, dependencies, risks and delivery effort.

You’re a great candidate if you have these:

• Strong hands-on experience with the Avaloq Banking Suite and its processes, products, workflows, data structures and interfaces.
• Experience analysing Avaloq change requests covering implementation, configuration, customisation, migration, upgrades and integration.
• Experience delivering Avaloq changes from requirements and design through development, testing, release and post-production support.
• Proven ability to write functional specifications, technical requirements, process models, interface definitions, data mappings and acceptance criteria.
• Experience assessing downstream impacts across connected systems, reporting, operations, controls and regulatory processes.
• Practical experience supporting data migration, data quality, reconciliation and migration validation in an Avaloq environment.
• Experience working with Avaloq vendors and understanding vendor standards, release processes, product constraints and technical dependencies.
• Knowledge of transactional banking, securities, OTC trading, finance, lombard lending or Private Banking products is an advantage.
• Strong analytical, communication and facilitation skills, with the ability to explain complex banking, Avaloq, data and integration topics to business and technical audiences.

What you’ll get with us:

The pay range for this role is 18 000 PLN - 23 000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

You'll achieve more when you join HSBC.

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Job interviews with the hiring managers

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [e-mail].