Scrum Master

HSBC; Kraków; On-site; PLN 179,000 - 234,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office set-up reimbursement (up 0

Employee assistance program

Job summary

HSBC Service Delivery (Polska) Sp. z o.o. in Kraków is seeking an experienced Scrum Master to drive technology initiative delivery across Core Solutions SVS.

You will enable high‑performing Agile teams, manage backlogs with Product Owners, and strengthen delivery governance through PI Planning and Scrum of Scrums. The role requires 10+ years IT experience, 5+ years in project or programme management, with banking domain knowledge and Avaloq familiarity.

Qualifications

• At least 10 years of IT experience, including 5+ years in project, programme, or business management roles.
• Proven project delivery experience within the banking or financial services domain.
• Strong knowledge of the SDLC and Agile delivery approaches, including Scrum, Kanban, Lean, and hybrid methodologies.
• Demonstrated ability to lead and support distributed, multi-disciplinary technology teams.
• Experience managing complex delivery portfolios, dependencies, risks, governance, and stakeholder expectations.

Responsibilities

• Lead end-to-end delivery planning and execution across multiple technology workstreams, balancing scope, schedule, cost, quality, resources, and dependencies.
• Partner with Product Owners and technology teams to manage, refine, prioritise, and maintain effective backlogs.
• Apply and improve Agile ways of working, including Scrum, Kanban, Lean, PI Planning, and Scrum of Scrums.
• Track delivery progress, risks, issues, dependencies, and benefits; provide clear recommendations and eliminate blockers where needed.
• Facilitate key governance forums, including Value Stream Reviews, Portfolio Syncs, PI Planning, QBRs, and Scrum of Scrums.
• Support Value Stream capability prioritisation, including Capability Investment Cases and Capability Hypothesis Statements.
• Ensure teams follow required controls, including security, architecture, capability management, and technology standards.
• Maintain visibility of resource demand, capacity, skills, locations, and funding requirements across the Value Stream.
• Deliver concise, actionable Value Stream reporting, including self-service dashboards and exception reports for senior stakeholders.

Skills

Agile delivery

Scrum

Kanban

Lean

Stakeholder management

Resource planning

Tools

Avaloq

Job description

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

HSBC is a global banking and financial services organisation operating in 64 countries and territories. We help businesses grow, economies prosper, and people realise their ambitions.

Our private banking business uses Avaloq, a leading end-to-end wealth management and banking platform supporting client management, investments, trading, lending, payments, risk, compliance, and back-office operations.

We are seeking an experienced Scrum Master to drive the successful delivery of technology initiatives across Core Solutions SVS. You will enable high-performing Agile teams, strengthen delivery governance, remove impediments, and ensure measurable business and technology outcomes.

What you’ll be doing:

• Lead end-to-end delivery planning and execution across multiple technology workstreams, balancing scope, schedule, cost, quality, resources, and dependencies.
• Partner with Product Owners and technology teams to manage, refine, prioritise, and maintain effective backlogs.
• Apply and improve Agile ways of working, including Scrum, Kanban, Lean, PI Planning, and Scrum of Scrums.
• Track delivery progress, risks, issues, dependencies, and benefits; provide clear recommendations and eliminate blockers where needed.
• Facilitate key governance forums, including Value Stream Reviews, Portfolio Syncs, PI Planning, QBRs, and Scrum of Scrums.
• Support Value Stream capability prioritisation, including Capability Investment Cases and Capability Hypothesis Statements.
• Ensure teams follow required controls, including security, architecture, capability management, and technology standards.
• Maintain visibility of resource demand, capacity, skills, locations, and funding requirements across the Value Stream.
• Deliver concise, actionable Value Stream reporting, including self-service dashboards and exception reports for senior stakeholders.

You’re a great candidate if you have these:

• At least 10 years of IT experience, including 5+ years in project, programme, or business management roles.
• Proven project delivery experience within the banking or financial services domain.
• Strong knowledge of the SDLC and Agile delivery approaches, including Scrum, Kanban, Lean, and hybrid methodologies.
• Demonstrated ability to lead and support distributed, multi-disciplinary technology teams.
• Experience managing complex delivery portfolios, dependencies, risks, governance, and stakeholder expectations.
• Strong commercial and operational awareness, including capacity planning, resource management, budgets, and funding changes.
• Ability to translate strategic goals into practical delivery plans and make sound decisions in complex environments.
• Excellent communication, facilitation, negotiation, and influencing skills across senior business and technology stakeholders.
• Knowledge of Avaloq technology and private banking platforms is an advantage.

What you’ll get with us:

The pay range for this role is 16 000 PLN – 21 000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

You’ll achieve more when you join HSBC.