IT Business Analyst

HSBC Service Delivery; Kraków; On-site; PLN 150,000 - 190,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office reimbursement (up to 800PL

Cafeteria platform

Employee assistance program

PPK contributions

Corporate parties & events

CSR initiatives

Nursery discounts

Training and education support

Social fund

Flexible working hours

Free parking

Job summary

HSBC Service Delivery in Kraków seeks an IT Business Analyst to support Avaloq change and delivery across HSBC locations and system landscapes. You will connect business stakeholders with product owners, developers, testers, architects, vendors and control functions, translating banking needs into practical, well-controlled technology solutions.

This role involves analysing requirements, documenting processes, and ensuring traceability through release.

Qualifications

• Engage stakeholders to understand goals, processes and outcomes.
• Translate requirements into Avaloq functional/technical specs.
• Document current and future processes and data flows.
• Identify gaps and propose compliant solutions aligned with HSBC controls.
• Assess impact across Avaloq modules, integrations and reporting.
• Collaborate with architects, developers and testers to define designs.
• Define acceptance criteria and testing strategies.

Responsibilities

• Engage stakeholders to understand business goals, processes, controls, users and expected outcomes.
• Analyse requirements and translate them into clear Avaloq functional and technical specifications.
• Document current and future processes, business rules, data flows, interfaces, dependencies and operational impacts.
• Identify gaps between business needs and Avaloq functionality, recommending solutions aligned with product standards and HSBC controls.
• Assess the impact of changes across Avaloq modules, configuration, customisation, integrations, data, reporting and support processes.
• Work with architects, developers, testers and vendors to define solution designs, interfaces, data mappings and non-functional requirements.
• Define acceptance criteria, test scenarios and expected results for functional, integration, regression, migration and user acceptance testing.
• Analyse defects and production issues, support root-cause analysis, and maintain traceability from requirement through release.
• Support estimation and prioritisation by identifying scope, dependencies, risks and delivery effort.

Skills

Stakeholder engagement

Requirements analysis

Documentation

Gap analysis

Avaloq knowledge

Testing & QA

Root-cause analysis

Tools

Avaloq

System interfaces

Job description

ABOUT THE PROJECT

HSBC is a global banking and financial services organisation operating in 64 countries and territories. Our Private Banking business uses Avaloq, a leading wealth management and banking platform covering client management, investments, trading, lending, payments, risk, compliance and back-office operations. As an IT Business Analyst, you will support Avaloq change and delivery across HSBC locations and system landscapes. You will connect business stakeholders with product owners, developers, testers, architects, vendors and control functions, translating banking needs into practical, well-controlled technology solutions.

YOUR RESPONSIBILITIES

• Engage stakeholders to understand business goals, processes, controls, users and expected outcomes.
• Analyse requirements and translate them into clear Avaloq functional and technical specifications.
• Document current and future processes, business rules, data flows, interfaces, dependencies and operational impacts.
• Identify gaps between business needs and Avaloq functionality, recommending solutions aligned with product standards and HSBC controls.
• Assess the impact of changes across Avaloq modules, configuration, customisation, integrations, data, reporting and support processes.
• Work with architects, developers, testers and vendors to define solution designs, interfaces, data mappings and non-functional requirements.
• Define acceptance criteria, test scenarios and expected results for functional, integration, regression, migration and user acceptance testing.
• Analyse defects and production issues, support root-cause analysis, and maintain traceability from requirement through release.
• Support estimation and prioritisation by identifying scope, dependencies, risks and delivery effort.

SKILLS & EXPERIENCE WE REQUIRE

• Engage stakeholders to understand business goals, processes, controls, users and expected outcomes.
• Analyse requirements and translate them into clear Avaloq functional and technical specifications.
• Document current and future processes, business rules, data flows, interfaces, dependencies and operational impacts.
• Identify gaps between business needs and Avaloq functionality, recommending solutions aligned with product standards and HSBC controls.
• Assess the impact of changes across Avaloq modules, configuration, customisation, integrations, data, reporting and support processes.
• Work with architects, developers, testers and vendors to define solution designs, interfaces, data mappings and non-functional requirements.
• Define acceptance criteria, test scenarios and expected results for functional, integration, regression, migration and user acceptance testing.
• Analyse defects and production issues, support root-cause analysis, and maintain traceability from requirement through release.
• Support estimation and prioritisation by identifying scope, dependencies, risks and delivery effort.

WHAT WE OFFER

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking