IS Functional Technology Services Effectiveness Lead

ABB; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

ABB Kraków, Poland, seeks an IS Functional Technology Services Effectiveness Lead to drive service excellence, manage the FTS portfolio, and align initiatives with ABB standards. You will partner with Service Owners to optimize processes, control performance, and ensure value delivery across the organization.

The role focuses on defining IT services, maintaining the Service Portfolio, measuring outcomes, and guiding transformational programs while complying with regulations.

Qualifications

• Proven experience identifying and leading improvement initiatives in IT/IS environments.
• Experience with IS Service Management and industry standards.
• Excellent verbal communication; consultancy experience is a plus.
• Project/Program management and transition/transformations experience.
• Facilitation skills with business leads and technology experts.
• Strong reporting, measurement, and KPI knowledge.
• Financial awareness of service delivery and profitability.

Responsibilities

• Describe and define IT processes/services incl. dependencies and business value.
• Prepare and maintain FTS Service Portfolio.
• Ensure financial performance of Service Portfolio per best practices.
• Define and apply measurement and reporting to meet KPI targets.
• Monitor performance; oversee information delivery channels & security coverage.
• Provide consultation and support for IS services effectiveness.
• Monitor service documentation and drive improvements; evaluate roadmap delivery.
• Lead mini-projects across the FTS domain with stakeholders and SOWs.

Skills

Improvement initiatives leadership

IS Service Management

Verbal communication

Project/Program management

Stakeholder facilitation

Reporting & KPIs

Financial awareness in service

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Global IS Portfolio & Effectivness Manager

Your Role And Responsibilities

The IS Functional Technology Services (FTS) Effectiveness Lead is responsible for ensuring service excellence, financial performance, Service Portfolio and the consistent adoption of ABB standards within the FTS domain. This role leads strategic initiatives and programs focused on continuously improving service delivery, maintaining Service Portfolio, optimizing internal procedures, enhancing integration, and driving transformational efforts across the organization. All initiatives must comply with regulatory requirements and align with internal Core IS standards.

Working in close partnership with Service Owners, the Lead ensures the highest standards of service management while balancing evolving business needs and objectives. By championing a culture of continuous improvement, the Lead will foster collaboration with key stakeholders, oversee the performance of FTS operations, and develop strong relationships with vendors and suppliers to support long-term service success.

You will be mainly accountable for:

• Describing and defining IT processes/services including relationships, dependencies, and business value. Promoting ABB Service Standards and closely working with Service Owners on continues Improvements
• Service Portfolio: Preparing and maintaining FTS Service Portfolio.
• Financial Performance: ensuring that the organization's Service Portfolio is effective, efficient and in line with best practices, the IS FTS Services Effectiveness Lead can help to improve the organization’s financial performance and profitability.
• Effectiveness: Defining, applying and executing the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator targets.
• Performance monitoring and status reporting, including: comprehensive services review, reviewing the effectiveness of measures on an ongoing basis, establishing and overseeing external and internal Information delivery channels, security skills coverage.
• Providing consultation, advice, and supporting the effectiveness of IS services, or the change of existing IS services.
• Services documentation and processes monitoring including gaps identifications, improvements management and evaluation of the services roadmap delivery.
• Effectiveness assignments. Mini projects across FTS Domain requiring consultation skill set, senior stakeholders management, preparations of Statement of Work, Leading projects work streams.

Qualifications For The Role

• Required proven experience in identifying and leading improvement initiatives,
• IS Processes, market standards for Service Management with relevant methodologies certification and proven experience
• Excellent verbal communication skillset (prior consultancy experience would be an advantage) and creation of relevant materials,
• Project\Program as well as Transition\Transformations experience,
• Facilitating skills with business Leads and technology experts,
• Reporting and measurement expertise, methodologies and market standards knowledge,
• Financial knowledge on Service Delivery

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?