Industrial Robotics After-Sales Engineer: Field Support

Geek+; Wrocław; On-site; PLN 80,000 - 105,000; Full time

Job summary

Geek+ is seeking a Support and Maintenance Engineer to join our robotics-focused team in Wrocław. You will respond to tickets involving mechanical, electrical, and software issues on robots, diagnose faults, and drive solutions with regional engineers through to closure.

A Bachelor’s degree (preferably CS or Mechatronics), strong problem-solving and customer service mindset, ability to travel, and fluency in English and Chinese are required.

Qualifications

• Bachelor’s degree or above, preferably in Computer Science or Mechatronics.
• Proficiency in Microsoft Excel and PowerPoint.
• Willingness to learn new skills and analyze/solve problems independently.
• Strong communication and teamwork skills.

Responsibilities

• Respond to support tickets involving mechanical, electrical, and software issues with robots.
• Analyse faults, develop solutions for regional engineers, and follow up through to resolution and ticket closure.
• Train maintenance and implementation engineers in robot repair and troubleshooting.
• Regularly review recurring issues and recommend improvements to products, implementation processes, and service delivery.
• Prepare reports and documentation required by the department or customers.

Skills

Excel

PowerPoint

Analytical skills

Customer service mindset

Teamwork

Problem solving

Education

Bachelor's degree in Computer Science or Mechatronics

Job description

Geek+ is seeking a Support and Maintenance Engineer to join our robotics-focused team in Wrocław. You will respond to tickets involving mechanical, electrical, and software issues on robots, diagnose faults, and drive solutions with regional engineers through to closure.

A Bachelor’s degree (preferably CS or Mechatronics), strong problem-solving and customer service mindset, ability to travel, and fluency in English and Chinese are required.