Implementation Engineer

your Jared; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

1 day per week in Warsaw office

100% remote work

Training and development budget

Medicover or Multisport

Job summary

your Jared is seeking a mid/senior Implementation Engineer in Warsaw with options for 100% remote work or 1 day per week in the Warsaw office. You will design, configure, and test Contact Center solutions, translating business needs into technical implementations and collaborating closely with customers and internal teams.

The role emphasizes implementing integrations, networking, and ongoing testing, with responsibilities spanning documentation, troubleshooting, and process improvement.

Qualifications

• Experience with contact center reporting and KPIs.
• Understanding of omnichannel contact center environments.
• SQL and databases basics; queries and stored procedures.
• Experience with integrations and external data sources via Web Services and REST APIs.
• English at B2 level or higher; customer-facing communication.

Responsibilities

• Design technical solutions and implementation concepts (integrations, networking, development).
• Configure, implement, and test Contact Center solutions.
• Cooperate with customers and internal technical teams through the implementation lifecycle.
• Translate business requirements into practical technical solutions.
• Prepare technical documentation and support further development and maintenance.
• Analyze technical issues and support complex troubleshooting.
• Test new technologies and identify opportunities for improvement.
• Contribute to improving internal processes and implementation standards.

Skills

Contact Center reporting

KPIs

Omnichannel CC

SQL

REST APIs

IP networking

Customer collaboration

Tools

Web Services

REST APIs

SQL databases

Job description

# Implementation EngineerWarsaw, PolandRemoteplvia direct// Job TypeFull Time// SalaryNot disclosed// Posted1 day ago// Work Moderemote## About the RoleQuick Facts Role: Contact Center Implementation Engineer (Mid/Senior) Work mode: 1 day per week from the Warsaw office or 100% remote Description You will design and implement Contact Center solutions, including integrations, networking, and system configuration. The work combines technical implementation ( configure, implement, test, troubleshoot ) with close customer collaboration from requirements to delivery, testing, and training. You will also support system development, continuous improvement, and testing of new technologies. Responsibilities Design technical solutions and prepare implementation concepts (integrations, networking, development) Configure, implement, and test Contact Center solutions Cooperate with customers and internal technical teams throughout the implementation lifecycle Translate business requirements into practical technical solutions Prepare technical documentation and support further development and maintenance Analyse technical issues and support complex or non-standard troubleshooting Test new technologies and proactively identify opportunities for improvement Contribute to improving internal processes, implementation standards, and ways of working Requirements Experience with Contact Center reporting and KPIs Good understanding of Contact Center terminology and processes Knowledge of technical aspects of omnichannel Contact Center environments (voice, video, chat, email, social media) Practical knowledge of SQL and databases, including queries and stored procedures Experience with integrations and external data sources (Web Services and REST APIs) Basic understanding of IP networking English at B2 level or higher Ability to work directly with customers and translate business requirements into technical solutions Strong ownership, independence, proactivity, and ability to work effectively in a team Benefits 1 day per week from the Warsaw office or 100% remote work Perm (UoP) or B2B contract Training and development budget Medicover or Multisport Opportunities to develop technically and commercially High independence and real impact on how projects are delivered Friendly, informal environment with little bureaucracy No formal dress code (except when required for specific client meetings/occasions) Startup-like atmosphere with a flexible, decision-influencing culture