ICSR Operations Lead & Case Processing Manager

Ergomed Group; Warszawa; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Ergomed Group in Warszawa is seeking a full-time ICSR Management professional to lead a team and drive KPI-based performance within pharmacovigilance. You will oversee line management, QA, and cross‑functional support for clients and the company.

The role requires a life science background, 5–6 years in pharmacovigilance with at least 3 years in a leadership capacity, excellent communication, and strong organization.

Qualifications

• Life science graduate or healthcare qualification with pharmacovigilance experience.
• 5-6 years in pharmacovigilance with at least 3 years in a line manager role.
• Excellent written and verbal communication skills.
• Organizational skills with attention to detail and multitasking.
• Strong planning and time management abilities.
• Technical skills and advanced MS Office proficiency.

Responsibilities

• Provide support to project team activities for client and company.
• Line manage assigned ICSR staff.
• Create and maintain project KPIs for contracted ICSR activities.
• Propose process changes to ICSR Operational Lead.
• Manage ICSR deviations with ICSR Operational Lead.
• Review trackers and timesheet data for accuracy.
• Involved in ICSR processing and 2nd QC of cases.
• Support other departments as approved and instructed by ICSR Operational Lead.
• Operate as the assigned team SME and support other SMEs.
• Support RA & PV Network Department, including acting as LCPPV and PRLS for the designated language.

Skills

Communication skills

Multitasking

Planning and time management

Technical skills

MS Office proficiency

Pharmacovigilance knowledge

Education

Life sciences degree or healthcare qualification

Job description

Ergomed Group in Warszawa is seeking a full-time ICSR Management professional to lead a team and drive KPI-based performance within pharmacovigilance. You will oversee line management, QA, and cross‑functional support for clients and the company.

The role requires a life science background, 5–6 years in pharmacovigilance with at least 3 years in a leadership capacity, excellent communication, and strong organization.