Case Processing Manager, Team Lead (PV Manager)

Ergomed Group; Warszawa; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Ergomed Group in Warszawa is seeking a full-time ICSR Management professional to lead a team and drive KPI-based performance within pharmacovigilance. You will oversee line management, QA, and cross‑functional support for clients and the company.

The role requires a life science background, 5–6 years in pharmacovigilance with at least 3 years in a leadership capacity, excellent communication, and strong organization.

Qualifications

• Life science graduate or healthcare qualification with pharmacovigilance experience.
• 5-6 years in pharmacovigilance with at least 3 years in a line manager role.
• Excellent written and verbal communication skills.
• Organizational skills with attention to detail and multitasking.
• Strong planning and time management abilities.
• Technical skills and advanced MS Office proficiency.

Responsibilities

• Provide support to project team activities for client and company.
• Line manage assigned ICSR staff.
• Create and maintain project KPIs for contracted ICSR activities.
• Propose process changes to ICSR Operational Lead.
• Manage ICSR deviations with ICSR Operational Lead.
• Review trackers and timesheet data for accuracy.
• Involved in ICSR processing and 2nd QC of cases.
• Support other departments as approved and instructed by ICSR Operational Lead.
• Operate as the assigned team SME and support other SMEs.
• Support RA & PV Network Department, including acting as LCPPV and PRLS for the designated language.

Skills

Communication skills

Multitasking

Planning and time management

Technical skills

MS Office proficiency

Pharmacovigilance knowledge

Education

Life sciences degree or healthcare qualification

Job description

• Full-time
• Department: ICSR Management

Company Description

Medicine moves forward here. So willyou.

At PrimeVigilance, patient safety is not one part of the job. It is why we exist.

We are a global pharmacovigilance specialist. Our teams help clients navigate complex regulations while keeping patient safety at the center of every decision, from early development through to post-marketing surveillance. Increasingly, the value we create is not only in processing safety data but in interpreting it: spotting the signal that matters early and turning it into insight our clients can act on.

That work takes curious minds, problem-solversand experts who care about getting it right. It also takes a culture worth staying for. Across Europe, North America, South America,Asiaand Australia, we work in an environment built on kindness, flexibility, growth and belonging, where colleagues support one another andgood ideasare heard wherever they come from.

If you want a role with real purpose, globalreachand the chance to keep growing while you help protect patients, you will feel at home here. We would love to hear from you.

Job Description

• Providing support to other activities undertaken by the project team on behalf of the client and the company
• Line Manages assigned ICSR staff
• Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency)
• Proposes process changes to ICSR Operational Lead
• Manages ICSR deviations with ICSR Operational Lead support
• Reviews trackers and timesheet data and ensures accuracy
• Is involved in ICSR processing and 2nd QC of cases
• Support other departments, as approved and instructed by ICSR Operational Lead
• Operates as the assigned team SME and supports other SMEs
• Supporting the RA & PV Network Department as needed, including acting as the LCPPV (Local Contact Person for Pharmacovigilance) for the specified country and taking on the role of PRLS (Person Responsible for Local Screening) for the designated language, as agreed with the line manager

Qualifications

• Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
• 5-6 years of work experience in pharmacovigilance within which minimum 3 year of work experience in line manager role.
• Excellent communication (written and verbal) skills
• Organization skills, including attention to details and multitasking
• Planning and time management
• Technical skills
• Advanced literacy (MS Office)

Additional Information

When you join Ergomed Group, you make a difference by helping to bring safe and effective pharmaceutical treatment to patients around the world.You’lljoin a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting.

We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a wall. If they sound like you, you will feel at home here.

Quality:we hold ourselves to the standard patients deserve.

Integrity and trust:we do the right thing, especially when it is hard.

Drive and passion:we care about theoutcome, becausesomeone is waitingonit.

Agility and responsiveness:we movequickly, becausepatients cannot wait.

Belonging:everyone is welcome, and every voice counts.

Collaborative partnerships:we go further by going together.

We look forward to welcoming your application.