Hybrid Technical Support Engineer - Enterprise Security

F5 Networks, Inc.; Warszawa; Hybrid; PLN 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Remote work option

Job summary

F5 Networks, Inc. is seeking an EMEA Technical Support Engineer to help support and protect diverse applications across environments. The role focuses on solving complex issues, communicating clearly with customers, and collaborating with engineering teams to deliver high-quality solutions.

You will work in a hybrid model with in-office presence required 30 days per quarter, giving opportunities for career development across multiple technology domains.

Qualifications

• Customer support experience with enterprise-level customers.
• Hands-on LAN/WAN operations and network hardware experience.
• Solid grasp of TCP/IP and OSI model; DNS/HTTP knowledge.
• Experience with packet captures using Wireshark.
• Understanding of SSL/TLS handshake and network security topics.
• Excellent English communication of technical concepts.

Responsibilities

• Providing Level 2 technical support to resolve hardware and software issues related to F5 products.
• Maintaining excellent customer communication including status updates and resolution steps.
• Providing high-quality support experience for customers and partners.
• Collaborating with tier three engineering services to overcome challenges.
• Writing and updating technical solution articles for internal and external use.
• Managing multiple cases and prioritizing tasks by customer and business needs.
• Following Quality Management System processes and continuing professional development.

Skills

Customer support

LAN/WAN operations

TCP/IP

Wireshark

DNS/HTTP

SSL/TLS

Network Security

English fluent

Communication

Analytical

Job description

F5 Networks, Inc. is seeking an EMEA Technical Support Engineer to help support and protect diverse applications across environments. The role focuses on solving complex issues, communicating clearly with customers, and collaborating with engineering teams to deliver high-quality solutions.

You will work in a hybrid model with in-office presence required 30 days per quarter, giving opportunities for career development across multiple technology domains.