End User Services Specialist — Hybrid IT + Power BI

Outokumpu Chrome Oy; Katowice; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Private life insurance

Comprehensive medical care

Pension scheme PPk with PZU

Multisport card

Annual STI bonus

Accident-free bonus

Job summary

Outokumpu Chrome Oy in Katowice, Poland seeks an End User Services Specialist to join its international IT team. You will ensure reliable, secure, and efficient digital workplace services for employees worldwide, focusing on device management, IT service processes, and continuous improvement of End User Services.

You will monitor hardware lifecycle, develop Power BI reports, maintain CMDB data quality, provide technical support, and contribute to ITSM processes and runbooks.

Qualifications

• Bachelor's degree in IT/Information Systems or equivalent experience.
• 2+ years of experience in IT Support, Service Desk, End User Computing or Windows administration.
• Knowledge of Microsoft Excel, Power BI, SCCM and Intune.
• Understanding of ITSM processes, change management and technical documentation.
• Basic PowerShell skills and strong troubleshooting abilities.
• Cyber security awareness.
• Good English communication skills and a collaborative mindset.

Responsibilities

• Manage and improve hardware lifecycle management and device return processes.
• Monitor and develop reporting using Power BI, ServiceNow and other tools.
• Maintain and improve End User Devices data quality in CMDB.
• Provide technical support, troubleshoot issues and coordinate with IT partners and vendors.
• Maintain ITSM tickets, documentation, runbooks and knowledge articles.
• Support service improvements, automation opportunities and operational efficiency.
• Act as a backup for Poland onsite IT support when needed.

Skills

IT Support

Service Desk

End User Computing

Windows Administration

Troubleshooting

Cyber security awareness

English communication

Education

Bachelor's degree in IT/Information Systems

Tools

Power BI

SCCM

Intune

Excel

Job description

Outokumpu Chrome Oy in Katowice, Poland seeks an End User Services Specialist to join its international IT team. You will ensure reliable, secure, and efficient digital workplace services for employees worldwide, focusing on device management, IT service processes, and continuous improvement of End User Services.

You will monitor hardware lifecycle, develop Power BI reports, maintain CMDB data quality, provide technical support, and contribute to ITSM processes and runbooks.