Hybrid HR Operations Analyst: Elevate Employee Experience

Baxter International Inc.; Warszawa; Hybrid; PLN 100,800 - 123,200; Full time

Benefits offered by this job

Permanent contract

Annual bonus

Medical care

Life insurance

Christmas bonus

ESP

Multisport card

Cafeteria plan

Newborn bonus

Employee referral

Theater tickets

Language courses

Extra days off

Job summary

Baxter International Inc. in Warsaw is seeking an HR Analyst to manage escalated employee inquiries and complex Workday transactions across onboarding, movements, and exits. You will monitor service delivery, SLA tracking, and contribute to knowledge management and process improvements.

The role offers a hybrid work model (3 days on site) with a competitive salary, annual bonus, and benefits including medical care, life insurance, ESP, and opportunities for professional development.

Qualifications

• Excellent verbal and written communication in English.
• Proven customer service experience with issue resolution.
• Experience handling escalations and difficult conversations.
• Strong knowledge of HR policies and employee lifecycle.
• Proficiency with ticketing systems and queue management.

Responsibilities

• Handle escalated Tier 1 inquiries requiring deeper investigation.
• Monitor queue performance and SLA compliance.
• Coach and mentor junior analysts on customer service best practices.
• Identify trends in employee inquiries and recommend knowledge base updates.
• Collaborate with HRBPs to resolve complex employee concerns.
• Support quality assurance by reviewing call/chat interactions.
• Contribute to FAQ and knowledge article development.
• Lead team huddles and share process updates.
• Process complex Workday transactions and handle escalations.
• Manage end-to-end HR operations (onboarding, movements, exits).
• Support Workday data integrity, audits, and reporting.
• Create and maintain employee documentation and records.
• Support system enhancements, UAT, and automation initiatives.
• Maintain and update SOPs and knowledge articles.
• Help team with decision making and process improvement ideas.
• Liaise with HRBPs and onshore partners on complex cases.

Skills

English proficiency

Customer service

Escalation handling

HR policies

Ticketing systems

Education

Degree in Business/HR

Tools

Workday

Job description

Baxter International Inc. in Warsaw is seeking an HR Analyst to manage escalated employee inquiries and complex Workday transactions across onboarding, movements, and exits. You will monitor service delivery, SLA tracking, and contribute to knowledge management and process improvements.

The role offers a hybrid work model (3 days on site) with a competitive salary, annual bonus, and benefits including medical care, life insurance, ESP, and opportunities for professional development.