Hybrid High-Touch Engineer: Cybersecurity Incident Lead

Flint International; Kraków; Híbrido; PLN 180 000 - 360 000; Tempo integral

Resumo da oferta

Flint International in Kraków is seeking a High Touch Engineer (HTE) to join the Expert Care Services team. You will provide premium, proactive support to strategic customers from Cracow, acting as a technical advisor and coordinating with global teams.

The role is hybrid, based in Cracow. You will handle escalations, perform root cause analysis, and guide maintenance windows while building strong customer relationships.

Qualificações

• Experience in Cybersecurity / Network Security environments.
• Proven ability to manage customer relationships and deliver excellent experience.
• Excellent troubleshooting and analytical mindset.
• Strong communication and stakeholder management.
• CCNP or CCIE Security certification is desirable.
• Fluent English is required.
• German language skills are a strong advantage.

Responsabilidades

• Coordinate support organizations and escalation processes to restore customer services efficiently.
• Act as a key technical contact during critical incidents.
• Investigate complex technical issues and identify root causes.
• Develop recommendations and corrective actions to prevent recurrence.
• Share best practices to improve operational support processes.
• Support planned maintenance activities and minimize business impact.
• Ensure smooth implementation of changes and upgrades.
• Work closely with High Touch Operations Managers, Technical Support teams, and Premium TAC engineers.
• Build trusted relationships with customers and internal teams.

Conhecimentos

Cybersecurity / Network Security

Customer relationship management

Troubleshooting

Communication

German language

English language

CCNP or CCIE Security

Descrição da oferta de emprego

Flint International in Kraków is seeking a High Touch Engineer (HTE) to join the Expert Care Services team. You will provide premium, proactive support to strategic customers from Cracow, acting as a technical advisor and coordinating with global teams.

The role is hybrid, based in Cracow. You will handle escalations, perform root cause analysis, and guide maintenance windows while building strong customer relationships.