Hybrid Freight Operations Lead — Global Logistics

AIT Worldwide Logistics, Inc.; Warszawa; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid or remote work options

Private medical care

Global company culture

Job summary

AIT Worldwide Logistics is seeking a Freight Forwarding Operations Manager for Poland, based in Warsaw with hybrid work options. You will lead daily freight operations, manage and develop the operations team, and ensure end-to-end execution from booking to delivery, while maintaining compliance with safety and customs requirements.

Ideal candidates have proven experience in rail/air/ocean freight logistics, strong communication skills, and a degree in logistics or related field.

Qualifications

• Fluency in Polish and very good written and spoken English.
• Proven experience in rail/ air/ ocean freight logistics.
• Strong knowledge of rail/ air/ ocean freight operations, international trade, and customs procedures.
• Good understanding of safety and compliance requirements relevant to freight operations.
• Strong organizational and multitasking abilities in a fast-paced operational environment.
• Excellent written and verbal communication and interpersonal skills.
• A bachelor’s degree in logistics, supply chain management, or a related field is preferred; equivalent relevant experience will also be considered.

Responsibilities

• Lead daily freight operations, ensuring shipments are executed safely, accurately, on time, and in line with customer requirements.
• Lead, develop, and motivate operations team, including training, performance management, resource planning, and recruitment support.
• Oversee shipments from booking through delivery, proactively managing disruptions, escalations, exceptions, documentation, and billing accuracy.
• Coordinate with customers, rail carriers, terminals, customs brokers, international partners, and internal teams to ensure seamless end-to-end execution.
• Ensure compliance with customs and trade requirements, safety standards, company policies, and customer SOPs, while maintaining strong operational controls.
• Drive operational performance and continuous improvement by monitoring KPIs, improving processes, controlling costs, supporting quotations and forecasts, and developing rail freight services in line with business objectives.

Skills

Polish fluency

English proficiency

Strong communication

Organizational skills

Problem-solving under pressure

Education

Bachelor’s degree in logistics or related field

Job description

AIT Worldwide Logistics is seeking a Freight Forwarding Operations Manager for Poland, based in Warsaw with hybrid work options. You will lead daily freight operations, manage and develop the operations team, and ensure end-to-end execution from booking to delivery, while maintaining compliance with safety and customs requirements.

Ideal candidates have proven experience in rail/air/ocean freight logistics, strong communication skills, and a degree in logistics or related field.