Hybrid Client Service Delivery Specialist — Operations

Aon plc; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Aon Sp. z o.o. is seeking a Client Service Delivery Coordinator in Kraków.

The role focuses on ongoing operations and continuous improvement to support client policies throughout the year. You will collaborate with brokers and consultants, manage workloads, and help implement new tools and processes. Responsibilities include monitoring daily operations, identifying and solving process issues, expanding team knowledge, and backing up the team manager.

Qualifications

• Very Good English – C1 on CEFR.
• Previous administrative/analytical experience (insurance market is a plus).
• Ability to analyse processes and identify areas for improvement.
• Excellent communication skills with client focus (written and spoken).
• Ability to work within and communicate in a culturally diverse team.
• Advanced Excel and PowerPoint skills.
• Strong delegation and execution abilities.
• Excellent organization and time management.
• Ability to identify and respond to risks.

Responsibilities

• Monitor current operations within the team daily and manage workload to meet SLAs.
• Identify process issues across teams and drive solutions.
• Increase team process knowledge and act as SME for processes.
• Suggest and implement tool and documentation improvements to support service delivery.
• Back up team manager when required.
• Coordinate and plan projects ensuring successful closure.
• Design and develop training materials and procedures for new processes.

Skills

English (C1)

Administrative experience

Analytical skills

Excel

PowerPoint

Process improvement

Communication skills

Organizational skills

Time management

Risk awareness

Tools

None

Job description

Aon Sp. z o.o. is seeking a Client Service Delivery Coordinator in Kraków.

The role focuses on ongoing operations and continuous improvement to support client policies throughout the year. You will collaborate with brokers and consultants, manage workloads, and help implement new tools and processes. Responsibilities include monitoring daily operations, identifying and solving process issues, expanding team knowledge, and backing up the team manager.