Hybrid Bulgarian Tech Support Agent

HCLTech; Poland; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Life insurance

Private medical care

MultiSport Card

Glasses subsidy

Language courses subsidy

Holiday bonuses

Career path

Job summary

HCLTech in Poland is hiring a Technical Support Agent to assist Bulgarian-speaking customers with helpdesk queries, hardware/software/network diagnosis, and account administration. The role emphasizes problem solving, clear communication, and coordination with internal teams to deliver timely resolutions.

You will work in a hybrid setup (minimum 3 days in the office) and join a global, diverse team that supports clients across multiple regions.

Qualifications

• Understanding of the IT environment and readiness to learn new processes and technologies.
• ITIL knowledge would be an asset.
• Excellent communication and conversation skills (both verbal and written).
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations.
• Ability to acquire new information quickly and the willingness to do so at all times.
• Willingness to work with rotational shift.
• Work mode: Hybrid (minimum 3 days office).

Responsibilities

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers' end users.
• Route problems to internal support group.
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge.
• Administer and provide User Access in various systems.
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions.

Skills

IT environment understanding

ITIL knowledge

Excellent communication

Customer handling

Willingness to learn

Rotational shift

Hybrid work

Job description

HCLTech in Poland is hiring a Technical Support Agent to assist Bulgarian-speaking customers with helpdesk queries, hardware/software/network diagnosis, and account administration. The role emphasizes problem solving, clear communication, and coordination with internal teams to deliver timely resolutions.

You will work in a hybrid setup (minimum 3 days in the office) and join a global, diverse team that supports clients across multiple regions.