HUB Hostel Supervisor

FINĖJAS GROUP; Województwo dolnośląskie; Hybrid; PLN 112,000 - 156,000; Full time

Benefits offered by this job

Health Insurance

Vaccination and medical check-up at工作?

Co-financing for glasses

Fruits and snacks in the office

EU/EEA internet and calls

Training and company events

Flexible work-from-home policy (hybrid

Job summary

FINĖJAS POLAND is launching a brand-new hostel and inviting you to help build processes, shape guest experience, and implement ideas from day one. You’ll own day-to-day operations, coordinate reservations and guest arrivals, and work closely with internal teams to ensure a smooth, welcoming stay.

Join a team that values initiative and practical—enable improvements, enforce standards, and drive the guest journey as the hostel grows, with hybrid work and room to shape the system from the ground up.

Qualifications

• Experience in hospitality or customer service.
• Polish, English, and Russian at good level.
• Strong organizational and proactive mindset.
• Ability to work independently and make decisions.

Responsibilities

• Take ownership of the hostel’s day-to-day operations and ensure a welcoming experience for guests.
• Coordinate reservations, check-ins, check-outs and guest arrivals.
• Be the go-to person for guests and handle questions and issues.
• Keep booking, occupancy and operational information up to date.
• Coordinate cleaning, laundry, maintenance and external service providers.
• Ensure rooms and common areas meet quality standards.
• Monitor supplies and ensure hostel needs are met.
• Identify issues and coordinate timely solutions.
• Collaborate with internal teams for accommodation planning.
• Handle day-to-day admin, documentation and reporting.
• Help maintain safety standards and hostel rules.

Skills

Customer service

Multilingual

Organization

Communication

Independent worker

Problem solving

Polish language

Tools

Booking systems

Administrative software

Job description

FINĖJAS POLAND is one of the eight companies within FINĖJAS GROUP, headquartered in Lithuania, and was established in 2018. A major investment project is currently underway in Poland - the construction of a new multifunctional transport HUB in Krzywa (LSSE subzone), featuring office space, a driver center, infrastructure supporting road transport, as well as hotel and parking facilities.

FINĖJAS POLAND's main office is located in Wrocław, while FINĖJAS GROUP's headquarters are in Vievis, Lithuania.

FINĖJAS GROUP is one of the TOP 5 logistics companies in Lithuania, providing international freight transport and comprehensive logistics services for more than 32 years. The Group is proud to have a team of more than 3,200 professionals.

Love creating things from scratch?

This is your opportunity to join a brand-new hostel and play an active role in building processes, shaping the guest experience, and bringing your ideas to life from day one!

• Additional HEALTH INSURANCE.
• VACCINATION and MEDICAL CHECK-UP organization at the workplace.
• Periodic co-financing for glasses.
• FRUITS and SNACKS in the office.
• For employees within the EU/EEA: 20 GB of internet and unlimited calls and SMS to EU/EEA countries.
• Internal and external TRAINING, COMPANY EVENTS: department and company-wide teambuilding activities (kayaking trip, bowling, family outing, and more), annual company celebration.
• Flexible work-from-home policy (hybrid work model).
• Salary that matches your competence: 10000–14000 PLN gross (fixed salary) + 15 percent monthly salary gross bonuses (paid quarterly).

KEY RESPONSIBILITIES

• Take ownership of the hostel’s day-to-day operations and help ensure a smooth, welcoming experience for every guest.
• Coordinate reservations, check-ins, check-outs and guest arrivals.
• Be the go-to person for guests, helping with questions, requests and any issues that may arise.
• Keep booking, occupancy and operational information accurate and up to date.
• Coordinate cleaning, laundry, maintenance and other external service providers.
• Make sure rooms and common areas are clean, comfortable and meet our quality standards.
• Monitor supplies and make sure everything the hostel needs is available when needed.
• Identify technical or maintenance issues and coordinate timely solutions.
• Work closely with our internal teams to coordinate accommodation planning and guest arrivals.
• Handle day-to-day administration, documentation and operational reporting.
• Help maintain and improve operational procedures, safety standards and hostel rules.

As this is a brand-new hostel, you won’t simply be stepping into an existing system — you’ll have the opportunity to help create it.

If you enjoy taking initiative, turning ideas into reality and finding better ways of doing things, this role gives you the freedom to make a real impact from day one. You’ll be involved in shaping processes, standards and the overall guest experience as the hostel grows.

WHAT WE’RE LOOKING FOR

• Previous experience in hospitality, accommodation, customer service or a similar operational role.
• Good command of Polish, English, and Russian; additional languages are a plus.
• Strong organizational skills and a practical, solution-oriented mindset.
• Ability to work independently, take ownership and make decisions in day-to-day situations.
• Excellent communication and a genuine customer-service mindset.
• Confident computer skills and the ability to work with booking and administrative systems.
• Flexibility, initiative and creativity when dealing with unexpected situations.
• A hands-on attitude — you’re not afraid to roll up your sleeves and get things done.
• A Category B driving licence would be an advantage.

Thank you for your interest in career opportunities at Finėjas Group!