HR Services Specialist (US/CAN)

Jacobs Engineering Group Inc.; Kraków; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Flexible benefits

MyBenefit platform access

Hybrid work model

Job summary

Jacobs Engineering Group Inc. in Kraków is seeking an HR Services Specialist to provide first-line HR, Benefits and Payroll support across US/CAN geographies. You will resolve inquiries, work with case management systems, and support employees and managers with policy guidance.

The role requires 1 year in HR or Payroll or customer service, strong English, Polish language ability, and a Bachelor's degree. You will work in shifts (two weeks 8:00-16:00, then two weeks 10:00-18:00) in a hybrid

Qualifications

• 1 year in HR or Payroll, or in a customer service/call center environment.
• Proficiency with Microsoft applications.
• Excellent spoken and written English.
• Communicative level of Polish language.
• Bachelor's Degree or equivalent experience.
• Numerical attitude/analytical skills.
• Knowledge of HR or Payroll policies and processes.
• Ability to handle confidential issues with discretion.
• Willingness to work in shifts: two weeks/month between 8:00-16:00 and two following weeks between 10:00-18:00.

Responsibilities

• Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools
• Navigates on company’s systems and tools and explains their functionality
• Processes information, data, transactions, and letter related to HR or Payroll data
• Tracks customer contacts and inquiries in case management system
• Monitors case management system and reassigns tasks to appropriate teams
• Escalates necessary matters to policy owners for resolution
• Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise
• Conveys a professional, knowledgeable, helpful and confidential approach

Skills

HR experience or payroll exposure

English proficiency

Polish language

Microsoft Office

Analytical skills

Discretion/confidentiality

Shift work willingness

Customer service experience

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

At Jacobs, we deliver projects that truly make a difference — from smart manufacturing and sustainable water systems to modern infrastructure and cutting-edge technologies. Our solutions support the development of cities, industries, and innovation, addressing today’s challenges both locally and globally.

HR Services Specialist is first-level support to employees, former employees, managers, Human Resource Partners, and external customers in specific geographies (US/CAN) by assisting in inquiry resolution and employee transactional support associated with Human Resources, Benefits and Payroll procedures, programs and tools.

Key responsibilities:

• Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools
• Navigates on company’s systems and tools and explains their functionality
• Processes information, data, transactions, and letter related to HR or Payroll data
• Tracks customer contacts and inquiries in case management system
• Monitors case management system and reassigns tasks to appropriate teams
• Escalates necessary matters to policy owners for resolution
• Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise
• Conveys a professional, knowledgeable, helpful and confidential approach

Here’s what you’ll need

• 1 year in HR or Payroll, or in a customer service/call center environment
• Proficiency with Microsoft applications
• Excellent spoken and written English
• Communicative level of Polish language
• Bachelor's Degree or equivalent experience
• Numerical attitude/analytical skills
• Knowledge of HR or Payroll policies and processes
• Ability to handle confidential issues with discretion
• Willingness to work in shifts: two weeks/month between 8:00-16:00 and two following weeks between 10:00-18:00

Our offer:

• The opportunity to work in an experienced team within a global company operating across all areas of infrastructure investment.
• A comprehensive benefits package: private medical care, additional life insurance, flexible benefits selection via the MyBenefit platform, support for employees and their families in challenging life situations, and much more.
• Option to work from the office or in a hybrid model.

We believe that by being inclusive, we bring ourselves closer together and foster greater creativity. We welcome people as they are.

Join us and build your career in an international environment, alongside people who are passionate about shaping the future.