HR Services Specialist (US/CAN)

Jacobs; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

Flexible benefits

Job summary

Jacobs is seeking an HR Services Specialist to provide first-level support to employees in US/CAN geographies, assisting with HR, Benefits and Payroll inquiries and transactions. You will use knowledge management systems and collaborate with HR Partners to resolve requests.

The role requires one year in HR or payroll or customer service, strong English skills, Polish language ability, a bachelor’s degree, discretion with confidential information, and willingness to work in shifts as described.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 1 year in HR or Payroll, or in a customer service/call center environment.
• Proficiency with Microsoft applications.
• Excellent spoken and written English.
• Communicative level of Polish language.
• Numerical attitude/analytical skills.
• Knowledge of HR or Payroll policies and processes.
• Ability to handle confidential issues with discretion.

Responsibilities

• Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools.
• Navigates on company’s systems and tools and explains their functionality.
• Processes information, data, transactions, and letter related to HR or Payroll data.
• Tracks customer contacts and inquiries in case management system.
• Monitors case management system and reassigns tasks to appropriate teams.
• Escalates necessary matters to policy owners for resolution.
• Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise.
• Conveys a professional, knowledgeable, helpful and confidential approach.

Skills

English communication

Polish communication

Discretion

Analytical thinking

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

Job description

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

At Jacobs, we deliver projects that truly make a difference — from smart manufacturing and sustainable water systems to modern infrastructure and cutting-edge technologies. Our solutions support the development of cities, industries, and innovation, addressing today’s challenges both locally and globally.

HR Services Specialist is first-level support to employees, former employees, managers, Human Resource Partners, and external customers in specific geographies (US/CAN) by assisting in inquiry resolution and employee transactional support associated with Human Resources, Benefits and Payroll procedures, programs and tools.

Key Responsibilities

• Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools
• Navigates on company’s systems and tools and explains their functionality
• Processes information, data, transactions, and letter related to HR or Payroll data
• Tracks customer contacts and inquiries in case management system
• Monitors case management system and reassigns tasks to appropriate teams
• Escalates necessary matters to policy owners for resolution
• Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise
• Conveys a professional, knowledgeable, helpful and confidential approach

What you’ll need

• 1 year in HR or Payroll, or in a customer service/call center environment
• Proficiency with Microsoft applications
• Excellent spoken and written English
• Communicative level of Polish language
• Bachelor’s Degree or equivalent experience
• Numerical attitude/analytical skills
• Knowledge of HR or Payroll policies and processes
• Ability to handle confidential issues with discretion
• Willingness to work in shifts two weeks/month between 800-1600 and two following weeks between 1000-1800

Our offer

• The opportunity to work in an experienced team within a global company operating across all areas of infrastructure investment
• A comprehensive benefits package private medical care, additional life insurance, flexible benefits selection via the MyBenefit platform, support for employees and their families in challenging life situations, and much more
• Holiday allowance (“Wczasy pod gruszą”)
• Option to work from the office or in a hybrid model
• Learn more about our benefits and work culture here!

We believe that by being inclusive, we bring ourselves closer together and foster greater creativity. We welcome people as they are. Learn more here.

Join us and build your career in an international environment, alongside people who are passionate about shaping the future.