HR Service Delivery Support (maternity cover)

Boston Scientific; Warszawa; Hybrid; PLN 70,000 - 95,000; Full time

Benefits offered by this job

Private health care (Lux Med VIP)

Multisport/Culture card

Lunch card

Life insurance

Language courses

Employee Assistance Program

ESPP

Internal events

Job summary

Boston Scientific Poland is seeking an HR Service Delivery Support specialist for a maternity cover role in Warsaw. You will provide transactional and administrative support across the employee life cycle, including TA, onboarding, data management, compensation, benefits, learning, and recruitment.

Work is hybrid (3 days in- office) with opportunities to drive improvements, work with global HR teams, and use advanced HR tools to streamline processes.

Qualifications

• Technical degree in HR, Business Administration or related field.
• 1+ years’ experience in Talent Acquisition, Total Rewards, Benefits or HR Shared Services.
• Fluency in English and Polish is required.
• Experience with workforce/case management systems; knowledge of SuccessFactors and ServiceNow a plus.
• Proficient in MS Office (Excel, Word, PowerPoint).

Responsibilities

• Handle intake activities and resolve cases via tickets, email or calls.
• Execute processes across HR functions (TA, onboarding, data, compensation, benefits, learning, recruitment).
• Generate operational reports and analyze data to drive improvements.
• Identify opportunities for process improvements and support implementation.
• Coordinate with Global/EMEA CoEs and other HR functions to embed new processes.
• Provide ad-hoc admin support at regional and local levels.
• Escalate risks and participate in continuous improvement initiatives.

Skills

Analytical & problem-solving

Customer service orientation

Team collaboration

Adaptability

Attention to detail

English

Polish

Education

Technical degree in HR/Business Admin

Tools

SuccessFactors

ServiceNow

MS Office

Job description

Additional Locations: Poland-Warsaw; N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.Our culture powers our performance and we turn our shared vision into value with the contribution of our 37.000 colleagues around the world.HR Service Delivery SupportMaternity coverLocation: WarsawPurpose StatementHR Service Delivery Support, provides support to the EMEA region by providing comprehensive transactional and administrative support for various HR processes. This role is pivotal in ensuring the efficient execution of HR functions across the employee life cycle, including Talent Acquisition, Onboarding, Employee Data Management, Compensation, Benefits, Learning, and Recruitment. The team plays a critical role in identifying and implementing process improvements, utilizing advanced tools and technology to enhance HR Service Delivery. By aligning with Global/EMEA Centers of Excellence and other HR functions, the team contributes to embedding new processes and ensuring consistent, high-quality service delivery. The role also involves generating and analyzing operational reports, supporting continuous improvement initiatives, and ensuring compliance with Standard Operating Procedures (SOPs).Key ResponsibilitiesIntake activities & solve cases with communication handled both in written form (tickets, email) and verbally (phone calls, virtual meetings)Perform specialized internal process administrationExecute processes and procedures as requiredMay generate operational reports and analyze data as requiredExecute processes and procedures related to one or more of the following HR functions in line with Standard Operating Procedure (SOP) throughout the employee life cycle e.g., TA, Onboarding, Employee Data, Compensation, Benefits, Learning and/or RecruitmentIdentify opportunities for improvement and ability to support improvement executionUtilize appropriate tools and technology to support processesProvide appropriate support as required when aligning with the relevant Global/EMEA Centre of Excellence (CoEs) to embed new processesProvide support to other HR functions (HR Technology, People Services, HR Business Partners, etc.) as directedProvide ad-hoc administrative support at an EMEA and local country level as required (specialist processes support, e.g., letters in certain languages, etc.).Execute activities using relevant case management application and apply escalation process as requiredUnder the direction of the HRSD Team Lead / Supervisor / Director, execute work as per relevant processes and standards as requiredIdentify and communicate any risk factors or issues preventing or impacting service deliveryParticipate as required in continuous improvement activities and initiativesExecute technology testing as required to support new or updated processes through testing activitiesQualifications:Technical degree in Human Resources, Business Administration or related field.At least 1+ years of experience preferably in Talent Acquisition, Total Rewards, Benefits administration, HR Shared Services.Language requirement: Fluency in English and Polish is requiredExperience with Workforce and case management systems, preferred experience with SuccessFactors and ServiceNow.Experience in MS Office Applications (Excel, Word, PowerPoint)Analytical & problem-solving skills.Additional Qualifications & Competencies:• Customer service orientation: ability to provide excellent support and service to internal and external clients• Attention to detail: Ensuring accuracy and thoroughness in all tasks• Team Collaboration: Ability to work effectively within a team and across departments• Adaptability: Flexibility to handle changing priorities and workloadsWe OfferFixed-term contract (at least one-year)The opportunity to work for Boston Scientific Poland, certified as a Great Place to Work, reflecting our commitment to an inclusive, collaborative, and high-performing workplace.Hybrid work model (3 days in the office) with flexible working hours.A truly international and innovative work environment.Professional development, mentoring, and career growth opportunities.Access to advanced tools and systems.An attractive benefits package, including:Private health care (Lux Med VIP)Multisport/Culture cardLunch cardLife insuranceLanguage coursesEmployee Assistance ProgramEmployee Stock Purchase Plan (ESPP)Internal events and charity initiativesRequisition ID: 634807