HR GPS Advisor EMEA

Elsevier; Poland; On-site; PLN 86,000 - 143,000; Full time

Benefits offered by this job

Hybrid work arrangement

Country-specific benefits

Job summary

Elsevier, part of RELX, is hiring a HR Shared Service Advisor EMEA in Poland. Hybrid role with mostly home-based work and occasional travel to offices. English fluency required; additional languages are a plus. You will support HR transactions, maintain HR records, and collaborate with HRBPs and COEs to improve service delivery.

The role emphasizes data integrity, customer service, and efficiency across the employee lifecycle, with country-specific benefits and policies handled centrally.

Qualifications

• Bachelor’s degree or equivalent in HR, business administration, or related field.
• At least 3 years of experience in HR service center in a multinational company.
• Knowledge of MS Office (Excel, Word, PowerPoint).
• Excellent communication, customer service, and interpersonal skills.
• Fluent in English; a 3rd language (Italian, Spanish or German) is a plus.

Responsibilities

• Provide centralized HR support on time off, leave policies, and country-specific benefits.
• Handle HR transactions and inquiries across the employee lifecycle.
• Maintain employee records in HR information systems (Workday) with data integrity and security.
• Collaborate with HRBP, COEs, HR Tech, and external vendors to improve service center processes and standards.
• Identify issues, trends, and opportunities for service center improvement.

Skills

HR service center experience

MS Office proficiency

English fluency

Multilingual (Italian/Spanish/German)

Communication & customer service

Workday knowledge

Education

Bachelor's degree in HR/Business Administration

Tools

Workday

Job description

Position: HR Shared Service Advisor EMEA Company: RELX (Elsevier, Lexis Nexis, RX Global...) Location:: Poland Work Type: Hybrid, mostly home-based. Occasional traveling to one of our offices might be required / Candidates that live in Wroclaw, Warsaw or their surroundings are preferred. Languages Requirement: English

About us At Elsevier, we’re all about connecting healthcare professionals and students with the clinical and educational resources they need to make a difference aiming for the benefit of every patient. Our Account Management team is at the heart of that mission — working closely with clients to understand their goals and deliver solutions that truly help improving patient and educational outcomes. We’re a down-to-earth group of experienced sales professionals that values teamwork, innovation, and always pushing ourselves to improve — in an environment where everyone feels supported and included.

About the Role

The Human GPS Advisor delivers centralized HR support to employees and managers, covering areas such as time off, leave policies, and country-specific benefits. This role manages a wide range of HR transactions and inquiries throughout the employee lifecycle. The advisor adheres to established procedures for resolving employee questions and issues, while also proactively addressing new or undefined requests to ensure smooth and efficient service center operations. In addition, the advisor collaborates closely with HR Technology, HR Business Partners (HRBPs), and Centers of Excellence (COEs) to resolve complex issues and continuously improve service delivery.

Responsibilities

• Responsible for benefits, and other HR transactions for employees and managers, ensuring accuracy and compliance with policies and regulations
• Respond to employee and manager queries and requests regarding HR programs, policies, and procedures, and escalating complex or sensitive issues as needed
• Maintain and update employee records and data in the HR information systems (Workday), and ensure data integrity and security
• Provide support and guidance to employees and managers on the use of self-service tools and technology for HR transactions and information
• Collaborate with internal stakeholders like HRBP, HR COEs and others as well as external vendors to implement and improve service center processes, systems, and standards
• Identify and report issues, trends, and opportunities for service center improvement and enhancement
• Participate in training and development activities to enhance knowledge and skills in human resource service delivery
• Participate in engagement activities with other regional shared services team members
• Collaborate with internal audit team and external auditors to complete audits on HR operations

Required qualifications, skills and experience

• Bachelor’s degree or equivalent in human resources, business administration, or related field
• At least 3 years of experience in human resource service center, operations, or related role in a multi-national company, preferably worked for different countries
• Knowledge of MS Office suite (excel, word, PowerPoint)
• Excellent communication, customer service, and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle confidential and sensitive information with discretion
• Ability to prioritize, multitask, and meet deadlines in a fast-paced environment
• Ability to troubleshoot and advise on solutions
• Fluent in English
• A 3rd language is a plus: Italian, Spanish and or German

We offer

We cultivate a collaborative, supportive environment where every one of our people can explore big ideas, and bring passion, ambition, and entrepreneurial spirit to everything they do. We want our people to feel appreciated, supported and inspired, which is why we offer such a fantastic range of benefits and rewards.

Primary Location Base Pay Range: Home Based - Poland zł85,500 - zł142,500.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.

We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence.

By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.

We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses.

Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.

With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs.

If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers