Head of the New Shared Service Center

Michael Page Poland; Polska; Hybrid; PLN 240,000 - 320,000; Full time

Job summary

A European organization in Poland is seeking an experienced leader to establish and lead a new Shared Services Center in Wrocław. This role demands hands-on building, overseeing operational frameworks, and collaborating with international stakeholders. Candidates must have experience creating SSCs from scratch, demonstrate strong leadership qualities, and possess project management skills. The position promotes a hybrid working model with an emphasis on accountability and a customer-oriented culture.

Benefits

Annual bonus

Car allowance

Hybrid working model

Private medical care

Qualifications

• Demonstrated experience building an SSC/GBS from zero.
• Strong project/change management capability.
• Professional English proficiency.

Responsibilities

• Take full ownership of the SSC setup and ramp-up.
• Define the target operating model.
• Build and lead initial leadership structure.

Skills

SSC/GBS setup

Leadership

Project/change management

Stakeholder governance

Process automation

Job description

For our Client, in a confidential recruitment process, we are looking for an experienced leader to set up and lead a new Shared Services Center in Poland. This role combines hands‑on building with senior‑level ownership: creating the foundations, bringing people on board, launching services, and then scaling them in a stable, well‑governed way.

Client Details

Our Client is a European organization flying new investment in Poland and establishing its first SSC/GBS globally. This is a true greenfield setup - meaning you will have real influence over how the centre is designed, how it operates, and how it grows, while working closely with international stakeholders.

Description

• Take full ownership of the SSC/GBS setup and ramp‑up, including scope, launch plan, milestones, budget and success metrics.
• Define the target operating model: governance, service catalogue, roles & responsibilities, escalation paths, and decision‑making cadence.
• Build and lead the initial leadership structure and core teams; create a clear hiring plan and ensure strong onboarding and early capability building.
• Drive end‑to‑end transitions/knowledge transfer: planning, readiness checks, documentation standards, and "go‑live" criteria.
• Establish service performance management (SLAs/意味, KPIs, quality measures), and implement a rhythm for reporting and continuous improvement.
\.HttpServletResponse-Create and embed key controls and compliance practices expected in SSC/GBS environments (process controls, risk management, audit readiness).
• Partner with global and local stakeholders across functions, ensuring alignment and strong day‑to‑day cooperation.
• Build a culture of accountability, improvement and customer orientation - so the centre becomes trusted, not just "another inbox."
• Identify opportunities to standardise, automate and simplify processes as the operation matures (tools, workflows, productivity improvements).
• Support decisions on future expansion: additional scope, new services, team growth plan, and capability roadmap.

Profile

• Demonstrated experience building an SSC/GBS from zero (greenfield setup) - not only joining an existing, mature centre.
• Strong preference for candidates who have launched the first SSC/GBS in a company, where governance and standards.samples had to be created from scratch. టీలు
• Solid understanding of shared services mechanics: operating models inilabas, transitions, service management, stakeholder governance, and performance frameworks.
• Senior‑level leadership maturity: ability to make decisions, set direction, and communicate clearly with executives and international stakeholders.
• Proven people leadership: hiring strong teams, developing managers, and building structure without overcomplicating things.
• Strong project/change management capability (complex timelines, multiple stakeholders, dependencies, risk management).
• pelih- professional English (used confidently in meetings, written communication, documentation and steering discussions).
• Availability to work in a hybrid model in Wrocław (city‑centre office).

Job Offer

\ elétrica

Annual bonus

Car allowance

Hybrid working model, city‑centre Wrocтой office

Private medical care