Head of Customer Success (Remote from Poland)

Jobgether; Remote; PLN 240,000 - 320,000; Full time

Job summary

A leading recruitment service is looking for a Head of Customer Success in Poland. This role involves leading a high-performing team to ensure customer retention and satisfaction while collaborating closely with Sales, Marketing, and Product teams. The ideal candidate should have at least 6 years of experience in Customer Success, including 3 years in a leadership role, and possess strong leadership and analytical skills. A competitive salary, stock options, and a dynamic work environment are offered.

Benefits

Competitive salary and performance-based incentives

Stock options or equity opportunities

Comprehensive health insurance

Annual company trip to a secret location

Dynamic and inclusive startup culture

Flexible and supportive work environment

Qualifications

• 6+ years of experience in Customer Success, with 3 years in a leadership role, preferably in B2B SaaS.
• Proven track record in customer retention and satisfaction.
• Strong leadership abilities to inspire high-performing teams.

Responsibilities

• Lead and develop a high-performing Customer Success team.
• Drive Net Revenue Retention (NRR) and reduce churn.
• Align with Sales, Marketing, and Product teams.

Skills

Customer retention

Team leadership

Data analysis

Communication

Customer success tools

Job description

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Poland.

In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for driving retention, expansion, and satisfaction while managing a high-performing team of Customer Success Managers. The role requires strategic oversight of the entire customer lifecycle—from onboarding and adoption to renewals and advocacy—while collaborating closely with Sales, Marketing, and Product teams. You will use data-driven insights to optimize processes, enhance customer experience, and foster long-term partnerships. This is a high-impact position in a fast-paced, high-growth environment, offering the opportunity to shape both strategy and execution.

Accountabilities

• Lead and develop a high-performing Customer Success team, ensuring revenue retention and growth targets are met
• Own Net Revenue Retention (NRR) goals, proactively reducing churn and driving expansions
• Define and execute structured expansion strategies, optimizing upsell and cross-sell opportunities
• Align with Sales, Marketing, and Product teams to champion the customer voice and maximize engagement
• Monitor customer health, enhance onboarding, adoption, and long-term success
• Leverage data insights and customer feedback to improve processes and customer satisfaction
• Drive multi-year renewals, scalable advocacy programs, and case studies

Requirements

• 6+ years of experience in Customer Success, including at least 3 years in a leadership role, preferably in B2B SaaS
• Proven track record in driving customer retention, expansion, and satisfaction at scale
• Strong leadership skills with the ability to inspire and grow high-performing teams
• Data-driven mindset with expertise in customer success metrics, account management, and analytics
• Exceptional communication skills, with experience working with C-level executives
• Ability to thrive in a fast-paced, high-growth startup environment
• Familiarity with customer success tools, CRMs, and best practices
• Fluency in English

Benefits

• Competitive salary and performance-based incentives
• Stock options or equity opportunities
• Comprehensive health insurance
• Annual company trip to a secret location
• Dynamic and inclusive startup culture
• Opportunity to lead and shape the Customer Success function in a high-growth environment
• Flexible and supportive work environment

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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