Head of Customer Success - Poland | B2B SaaS Growth

Jobgether; Remote; PLN 240,000 - 320,000; Full time

Job summary

A leading recruitment service is looking for a Head of Customer Success in Poland. This role involves leading a high-performing team to ensure customer retention and satisfaction while collaborating closely with Sales, Marketing, and Product teams. The ideal candidate should have at least 6 years of experience in Customer Success, including 3 years in a leadership role, and possess strong leadership and analytical skills. A competitive salary, stock options, and a dynamic work environment are offered.

Benefits

Competitive salary and performance-based incentives

Stock options or equity opportunities

Comprehensive health insurance

Annual company trip to a secret location

Dynamic and inclusive startup culture

Flexible and supportive work environment

Qualifications

• 6+ years of experience in Customer Success, with 3 years in a leadership role, preferably in B2B SaaS.
• Proven track record in customer retention and satisfaction.
• Strong leadership abilities to inspire high-performing teams.

Responsibilities

• Lead and develop a high-performing Customer Success team.
• Drive Net Revenue Retention (NRR) and reduce churn.
• Align with Sales, Marketing, and Product teams.

Skills

Customer retention

Team leadership

Data analysis

Communication

Customer success tools

Job description

A leading recruitment service is looking for a Head of Customer Success in Poland. This role involves leading a high-performing team to ensure customer retention and satisfaction while collaborating closely with Sales, Marketing, and Product teams. The ideal candidate should have at least 6 years of experience in Customer Success, including 3 years in a leadership role, and possess strong leadership and analytical skills. A competitive salary, stock options, and a dynamic work environment are offered.