Head of Aftersales

Helprise; Warszawa; On-site; PLN 360,000 - 540,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Contract Flexibility

Attractive Rewards System

Sport Card Benefit

Private medical care

Life Insurance

Employee Referral Program

Job summary

Helprise is seeking an experienced Head of Aftersales to lead all aftersales operations in Poland. You will oversee service operations, warranty administration, technical support, spare parts management and dealer development to ensure top customer satisfaction and compliance with manufacturer standards.

You will lead the team, drive continuous improvement, coordinate training, manage recalls, and partner with dealers and the manufacturer to raise performance and efficiency.

Qualifications

• 5+ years of leadership experience in Aftersales, Service Operations or a similar role in automotive.
• Strong knowledge of aftersales operations, warranty management and dealer network management.
• Experience managing customer service, warranty processes, recall campaigns and spare parts operations.

Responsibilities

• Lead the Aftersales function across the Polish market including service operations, warranty administration and spare parts management.
• Coach and develop the Aftersales team to foster a high-performance culture.
• Ensure excellent customer experience by overseeing customer care processes and resolving escalations.
• Develop and improve technical, warranty and aftersales processes in line with manufacturer standards.

Skills

Leadership

Stakeholder management

Communication skills

Analytical thinking

Education

University degree in Business

University degree in Automotive Engineering

Tools

MS Office

Job description

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

We are looking for an experienced Head of Aftersales to lead and develop all aftersales operations in the Polish market. In this role, you will oversee service operations, warranty administration, technical support, spare parts management and dealer development, ensuring exceptional customer satisfaction and compliance with manufacturer standards. You will work closely with dealers, internal teams and the manufacturer to continuously improve aftersales performance and operational excellence.

You will

• Lead the Aftersales function, overseeing service operations, technical support, warranty administration and spare parts management across the Polish market.
• Manage, coach and develop the Aftersales team, fostering a high-performance culture and supporting employee growth.
• Ensure excellent customer experience by overseeing customer care processes and resolving complex customer escalations.
• Develop and continuously improve technical, warranty and aftersales processes in line with manufacturer standards.
• Provide technical support to the dealer network, ensuring timely resolution of technical issues and operational challenges.
• Coordinate technical training programs and support the ongoing development of dealer capabilities.
• Manage recall campaigns and technical actions, ensuring effective execution and compliance.
• Oversee warranty operations, including claims administration, manufacturer settlements, goodwill cases and warranty audits.
• Support the development and improvement of warranty systems and aftersales processes.
• Ensure compliance with local and EU regulations related to aftersales activities, homologation and vehicle registration requirements.
• Manage spare parts operations and inventory to ensure availability while meeting business and commercial objectives.
• Build and maintain strong relationships with dealers, manufacturer representatives and key business partners.
• Monitor aftersales KPIs and drive continuous improvements in operational performance, dealer satisfaction and customer satisfaction.

• 5+ years of leadership experience in Aftersales, Service Operations or a similar management role within the automotive industry.
• University degree in Business, Automotive Engineering or a related field.
• Strong knowledge of automotive aftersales operations, warranty management, technical support and dealer network management.
• Experience managing customer service, warranty processes, recall campaigns and spare parts operations.
• Proven leadership experience with the ability to coach, develop and motivate teams.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• Excellent stakeholder management and communication skills.
• Advanced English.
• Advanced MS Office skills.
• Driving licence (Category B).

• Flexible Work Arrangements: Offer adaptable schedules to maintain work-life balance.
• Contract Flexibility: Meet individual preferences with multiple contract models, including employment contract and B2B agreements.
• Attractive Rewards System: Recognize commitment and effort with generous rewards structure.
• Sport Card Benefit: Encourage fitness and wellness with access to multiple sports facilities.
• Private medical care: Prioritize employee health with private world-class medical care.
• Life Insurance: Ensure financial security and preparedness for the future with a robust life insurance plan.
• Employee Referral Program: Recognize talent acquisition contributions with a rewarding referral program.