Group Account Sales Support Manager (m/f/d) at Hitachi Rail

Hitachi Rail Limited; Polska; Hybrid; PLN 180,000 - 300,000; Full time

Job summary

Hitachi Rail Limited is seeking a Group Account Sales Support Manager to lead customer-facing engagements and align internal teams across Hitachi's Business Units. This role focuses on shaping opportunities, coordinating governance, and delivering value through executive-level storytelling and strategic workshops.

Remote Poland-based, with up to 15% travel. The role collaborates with GAMs and RAMs to drive revenue opportunities and ensure continuity between engagements and deal progression.

Qualifications

• Bachelor's Degree or Diploma in Engineering or Business.
• Experience in Sales & Marketing, e.g., Account Manager or Sales Program execution.
• Excellent communication with ability to influence internal and external stakeholders.
• Attention to detail and ability to manage multiple deadlines.
• Strong analytical ability to build relationships.
• Willingness to travel up to 15%.
• Cultural sensitivity and openness to international business environments.

Responsibilities

• Lead design and execution of customer-facing engagements, including account planning workshops and executive briefings.
• Translate customer priorities into structured engagement agendas and narratives.
• Facilitate sessions to identify business challenges and align stakeholders.
• Co-create solution opportunities and ensure engagements link to revenue opportunities.
• Support GAMs/RAMs in shaping, coordinating, and tracking opportunities with governance gates.
• Convert customer discussions into clearly defined opportunity themes and pursuits.
• Act as central orchestrator across Business Units for strategic accounts.
• Develop executive narratives and customer-specific value propositions.
• Ensure momentum post-engagement with clear next steps and ownership.

Skills

Communication

Stakeholder management

Analytical thinking

Sales & Marketing experience

Travel readiness

Cultural sensitivity

Education

Bachelor's Degree or Diploma

Job description

Group Account Sales Support Manager

Location: Remote - Poland

Job Schedule: Full time

Remote: No

What you’ll do

Customer Engagement & Strategic Workshops

• Lead the design and execution of customer-facing engagements, including:


• Account planning workshops


• Customer strategy sessions


• Executive briefings and summits


• Translate customer priorities into structured engagement agendas and narratives


• Facilitate sessions to: Identify business challenges


• Align stakeholders


• Co-create solution opportunities


• Ensure all engagements are outcome-driven, with clear linkage to revenue opportunities

Opportunity Shaping & Growth

• Support Group Account Managers (GAM) / Regional Account Manager (RAM) in shaping, coordinating, and tracking key opportunities; ensure governance gates, BU interlocks, and internal approvals are met.


• Convert customer discussions into clearly defined opportunity themes and pursuits.


• Support GAMs/ RAMs in:


• Structuring opportunities


• Prioritizing high-value pursuits


• Aligning internal stakeholders


• Help define "so what" for the customer and articulate value propositions

Cross-BU Collaboration & One Hitachi Orchestration

• Act as the central orchestrator across Business Units for strategic accounts


• Bring together relevant capabilities across: Digital, Energy, Rail, Industrial, Enable integrated solution positioning aligned to customer priorities


• Facilitate alignment sessions to ensure unified messaging and approach


• Understanding business offering portfolio in detail, specific to account needs and ability to connect and support the opportunity pipeline momentum.

Account Strategy Support (Customer-Centric)

• Support GAM in refining account strategy based on customer insights


• Maintain visibility of:


• Customer priorities


• Key stakeholders


• Strategic themes


• Strategic opportunities with measurable outcomes


• Ensure account plans are grounded in real customer conversations, not internal assumptions


• Understanding account key stakeholders’ relationship, mapping, networking and able to bridge offering values relevant to stakeholders.

Executive Engagement & Storytelling

• Support preparation for CXO-level interactions


• Develop:


• Executive narratives


• Customer-specific value propositions


• Strategic discussion materials


• Ensure all engagement materials are concise, insight-led, and outcome-oriented

Post-Engagement Momentum & Follow-Through

• Ensure clear articulation of:


• Next steps


• Ownership


• Opportunity pathways


• Drive momentum post customer interactions by:


• Aligning stakeholders


• Tracking strategic actions (light-touch, not operational reporting)


• Ensure continuity between engagements and deal progression

Continuous Improvement of Customer Engagement Model

• Capture best practices from customer engagements


• Contribute to building a repeatable "One Hitachi engagement model"\


• To work with various consultants, third party service providers and ensure their deliverables are fully utilized and meets the purpose of account success.

What you’ll bring to the team

• Bachelor's Degree or Diploma in either Engineering or Business


• Experience in Sales & Marketing, either as an Account Manager, Sales Program execution or Sales Support Specialist


• Excellent communication skills with an ability to influence both internally and externally


• Attention to detail and ability to manage multiple deadlines simultaneously.


• Strong analytical ability to build relationships.


• Willingness and openness to travel up to 15%


• Cultural sensitivity and openness to work in an international business environment across all time zones

Our team

Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives. Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together, we share the Hitachi group's identity and put it into practice worldwide. With a mission to deliver the best experience to employees and customers, you will be joining a global team setting the standard for excellence and innovation in Marketing and Sales (M&S). In pursuit of sustainable growth and profitability in the digital and green sectors, the Global Marketing & Sales transformation team, established in 2022, seeks to position Hitachi as a trusted partner for its customers.

Our values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit: Wa - Harmony, Trust, Respect Makoto - Sincerity, Fairness, Honesty, Integrity Kaitakusha-Seishin - Pioneering Spirit, Challenge. If you’d love to hear from you.