Greek-Speaking IT Support Analyst (Hybrid, Rotational)

HCL Technologies Limited; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

HCL Technologies Limited in Kraków is hiring for an IT Helpdesk professional. You will diagnose hardware/software/network issues over the phone for end users, route problems to internal teams, and manage vendor relations. You will also administer user access across systems and document all requests in the Call Tracking System.

You must be able to work a rotational shift in a hybrid model (minimum 2 days in the office) and meet language requirements: Greek C1 and English B2.

Qualifications

• Understanding of the IT environment and readiness to learn new processes and technologies.
• ITIL knowledge would be an asset.
• Excellent communication and conversation skills (both verbal and written).
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations.
• Ability to acquire new information quickly and the willingness to do so at all times.
• Willingness to work with rotational shift.
• Work mode: Hybrid (minimum 2 days office).
• Willingness to work rotational shift - 14x7.
• Language Requirements: Greek – at least C1; English – at least B2.

Responsibilities

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users.
• Route problems to internal support group.
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge.
• Administer and provide User Access in various systems.
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions.

Skills

Communication skills

Customer handling

ITIL knowledge

Tools

Call Tracking System

Job description

HCL Technologies Limited in Kraków is hiring for an IT Helpdesk professional. You will diagnose hardware/software/network issues over the phone for end users, route problems to internal teams, and manage vendor relations. You will also administer user access across systems and document all requests in the Call Tracking System.

You must be able to work a rotational shift in a hybrid model (minimum 2 days in the office) and meet language requirements: Greek C1 and English B2.