Global ServiceNow & ITSM Process Excellence Lead

Sii Poland

Szczecin

On-site

PLN 300,000 - 500,000

Full time

6 days ago

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Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking a strategic leader to shape and govern enterprise-wide IT Service Management, including ITSM/ESM, in an international organization undergoing transformation. You will drive governance, operational excellence, and measurable business outcomes using a leading platform.

You will collaborate with global stakeholders, define standards, build a capable ITSM team, and oversee ServiceNow workflows, CMDB, and data relationships to enable scalable service delivery in regulated life

Qualifications

10+ years building and governing ITSM/ESM in global and regulated environments.
Deep understanding of service management frameworks and governance models.
Practical knowledge of GxP and quality/compliance for life sciences.
Experience with service catalog, CMDB, knowledge, reporting, and workflow automation.
Strong CSDM, CMDB design, Discovery, Service Mapping and data relationships.

Responsibilities

Lead the development and continuous improvement of global ITSM and ESM practices.
Define and govern service management standards, processes, and performance frameworks.
Drive process excellence with clear ownership and governance structures.
Build and lead a high-performing ITSM capability across teams.
Develop service performance metrics, reporting frameworks, and roadmaps.
Partner with platform and technology teams to enable processes via ServiceNow.