Global ServiceNow & ITSM Process Excellence Lead

Sii Poland

Lublin

On-site

PLN 450,000 - 700,000

Full time

5 days ago

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Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Job summary

Sii Poland is seeking a strategic leader to shape and govern enterprise-wide IT Service Management (ITSM) and Enterprise Service Management (ESM) in a regulated, international setting. You will drive governance, standards, and continuous improvement across global stakeholders, leveraging the ServiceNow platform to enable scalable service delivery.

You will act as a trusted advisor to senior leadership, defining performance metrics, roadmaps, and governance structures to ensure compliant,

Qualifications

10+ years in ServiceNow and ITSM in international environments.
Experience with GxP-regulated life sciences environments.
Proven ability to design governance and performance frameworks.
Strong cross-functional leadership and senior stakeholder engagement.

Responsibilities

Lead development and continuous improvement of global ITSM and ESM practices.
Define and govern service management standards, processes, and performance frameworks.
Drive process excellence initiatives with clear ownership and governance.
Build and lead a high-performing ITSM capability across teams.
Develop service performance metrics, reporting frameworks, and roadmaps.
Collaborate with platform, architecture, and technology teams to enable through ServiceNow.
Advise senior leadership on governance and transformation initiatives.