Global ITSM & ServiceNow Process Excellence Lead

Sii Poland; Łódź; On-site; PLN 420,000 - 540,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Regular integration events and trips

Job summary

Sii Poland is seeking a strategic IT service management leader to shape enterprise-wide ITSM and ESM programs for an international healthcare-focused organization. You will drive governance, standards, and a transformation agenda across global stakeholders while ensuring compliance in a regulated life sciences environment.

In this senior role, you will oversee ServiceNow capabilities, establish performance metrics, and lead a high-caliber team to deliver measurable improvements in service

Qualifications

• 10+ years hands-on ServiceNow experience in international environments.
• Strong knowledge of service management, governance, and compliance in life sciences.
• Experience designing governance, metrics, and continuous improvement.
• Knowledge of CMDB design, Discovery, Service Mapping, and data relationships.
• Fluent English communication with senior stakeholders.

Responsibilities

• Lead development and improvement of global ITSM and ESM practices.
• Define governance standards, processes, and performance frameworks.
• Drive process excellence with clear ownership and accountability.
• Build and lead a high-performing ITSM capability across teams.
• Develop service performance metrics, reporting, and roadmaps.
• Partner with platform and architecture teams to enable via ServiceNow.
• Advise senior leadership on service management strategy and transformation.

Skills

ServiceNow

ITSM

Leadership

GxP

Governance

Stakeholder management

Education

Bachelor's degree in IT

Tools

ServiceNow CMDB

Discovery

Service Mapping

Job description

Sii Poland is seeking a strategic IT service management leader to shape enterprise-wide ITSM and ESM programs for an international healthcare-focused organization. You will drive governance, standards, and a transformation agenda across global stakeholders while ensuring compliance in a regulated life sciences environment.

In this senior role, you will oversee ServiceNow capabilities, establish performance metrics, and lead a high-caliber team to deliver measurable improvements in service