Global IT Support Lead – Azure & Automation Focus

People Can Fly; Województwo mazowieckie; On-site; PLN 120,000 - 160,000; Full time

Job summary

A leading game development studio in Poland is seeking an experienced IT professional to lead the IT Support team across Poland and North America. This hands-on role combines technical expertise with team coordination, requiring at least 5 years of IT experience and strong skills in Active Directory and PowerShell. The ideal candidate will enhance support processes and collaborate with global teams to improve IT services while fostering a proactive and customer-centric approach.

Benefits

Private medical healthcare, including dental treatment

MultiSport card

Free access to a library of games and books

In-company language classes

Flexible working hours

Free virtual health and mental wellbeing sessions

Personal development opportunities

Qualifications

• Minimum 5 years of experience in IT, including at least 2 years in a Senior or Technical Lead role within IT Support.
• Strong experience with Azure AD / Active Directory management.
• Proficiency in PowerShell scripting.
• Solid knowledge of computer network diagnostics (TCP/IP, VPN, DNS, DHCP).
• Advanced skills in Windows operating system troubleshooting.
• Experience in Google Workspace administration.
• Experience with Remote Endpoint Management software.
• Strong analytical and troubleshooting skills.
• Fluency in spoken/written English and Polish.

Responsibilities

• Provide technical mentoring and guidance to IT Support team members.
• Coordinate daily IT Support operations, including task assignment and prioritization.
• Implement, maintain, and improve support processes and procedures.
• Coordinate onboarding/offboarding, workstation provisioning, and asset lifecycle management.
• Create and maintain Knowledge Base documentation.
• Collaborate closely with other teams to ensure a smooth flow of escalations.
• Procurement of IT equipment, software.
• Lead IT rollouts, including OS updates and software deployments.
• Provide direct support to end-users.
• Install, configure, and maintain IT hardware and peripherals.

Job description

A leading game development studio in Poland is seeking an experienced IT professional to lead the IT Support team across Poland and North America. This hands-on role combines technical expertise with team coordination, requiring at least 5 years of IT experience and strong skills in Active Directory and PowerShell. The ideal candidate will enhance support processes and collaborate with global teams to improve IT services while fostering a proactive and customer-centric approach.