Global IT Service Desk Analyst – Hybrid, Weekend Rotations

The Travel Corporation; Katowice; Hybrid; PLN 78,000 - 129,000; Full time

Benefits offered by this job

Continual professional development

International environment

English lessons

Remuneration in EUR

Training opportunities

Hybrid work model

Job summary

The Travel Corporation (TTC) seeks an experienced IT Service Desk Analyst to support our EMEA region from Katowice. You will provide 1st and 2nd line IT support to colleagues, resolve Windows/M365 issues, and work with ServiceNow for incidents, in a hybrid model with at least three days in the office.

You’ll collaborate with global teams, handle weekend shifts (two weekends per month), and develop knowledge of TTC internal tools while delivering friendly, professional user support.

Qualifications

• Degree in Computer Science, Information Technology, or a related field.

Responsibilities

• Represent the IT department in a professional, approachable and service-oriented manner.
• Provide 1st and 2nd line technical support to internal users.
• Manage incidents and service requests through ServiceNow.
• Handle incoming support calls via Microsoft Teams.
• Provide face-to-face support to employees in our Poland office, including walk-in requests.
• Deliver remote technical support using standard remote assistance tools.
• Diagnose and resolve hardware, software, connectivity and access issues.
• Support core company technologies including Microsoft 365, Active Directory, Intune, Entra ID (Azure AD), Defender and Windows 10/11.
• Escalate more complex issues when required and work collaboratively with other IT teams.
• Contribute to a positive user experience by communicating clearly and keeping users informed.
• Participate in the weekend support rota.

Skills

English fluency

1 year IT support

Windows 10/11

Microsoft 365

Active Directory

Intune

Entra ID (Azure AD)

Defender

ITSM tools

ServiceNow

Remote support tools

Communication skills

Weekend rota

Polish office presence

Education

Degree in CS/IT

Tools

ServiceNow

Zendesk

Job description

The Travel Corporation (TTC) seeks an experienced IT Service Desk Analyst to support our EMEA region from Katowice. You will provide 1st and 2nd line IT support to colleagues, resolve Windows/M365 issues, and work with ServiceNow for incidents, in a hybrid model with at least three days in the office.

You’ll collaborate with global teams, handle weekend shifts (two weekends per month), and develop knowledge of TTC internal tools while delivering friendly, professional user support.