Global IAM Quality & Operations Manager

HITACHI ENERGY CZECH REPUBLIC S.R.O.; Polska; On-site; PLN 180,000 - 300,000; Full time

Job summary

Hitachi Vantara is seeking a Manager, IAM Quality & Operations to lead a global team responsible for the quality, reliability, and day-to-day health of Identity and Access Management platforms. You will establish operational discipline, ensure controls operate consistently, and partner with IAM engineering and governance to deliver production-ready services.

The role requires deep experience in IAM concepts, cybersecurity operations, and continuous improvement in large-scale enterprise

Qualifications

• Significant experience leading cybersecurity/IAM and technology-ops teams.
• Strong knowledge of authentication, authorization, SSO, MFA, lifecycle management, and access governance.
• Proven ability to drive operational excellence and continuous improvement.

Responsibilities

• Lead a global IAM Quality & Operations team for health, availability, supportability, and operational effectiveness of critical IAM platforms.
• Establish standards, ownership, metrics, procedures, and operating rhythms for IAM services.
• Ensure production IAM platforms, integrations, processes, and automations are monitored and maintained.
• Build a strong IAM quality practice including validation, testing, and production-readiness for new capabilities.
• Own execution and evidence of IAM cybersecurity and functional controls, ensuring issues are remediated.
• Lead incident, problem, and operational issue management, including root-cause analysis and preventive actions.
• Collaborate with IAM engineering, development, and architecture teams to ensure smooth production transitions with proper documentation and monitoring.
• Use automation, telemetry, dashboards, and data to identify issues, improve reliability, and measure service effectiveness.
• Drive continuous improvement by challenging processes and identifying automation opportunities.
• Develop team members, establish accountability, and foster a culture of quality and ownership.

Skills

IAM leadership

Cybersecurity leadership

Operations management

Team building

Cloud security

Education

Bachelor's degree in Computer Science/Related field

Job description

Hitachi Vantara is seeking a Manager, IAM Quality & Operations to lead a global team responsible for the quality, reliability, and day-to-day health of Identity and Access Management platforms. You will establish operational discipline, ensure controls operate consistently, and partner with IAM engineering and governance to deliver production-ready services.

The role requires deep experience in IAM concepts, cybersecurity operations, and continuous improvement in large-scale enterprise