Global Customs Design & Implementation Director

DSV - Global Transport and Logistics; Warszawa; On-site; PLN 600,000 - 900,000; Full time

Benefits offered by this job

Private medical care

Corporate gym

Parking space

Coffee / tea

Life insurance

Holiday funds

Christmas gifts

Employee referral program

Bicycle parking

Yoga in office

Integration events

Professional training support

Language classes support

Sports activities costs

Job summary

DSV – Global transport and logistics is seeking a senior leader to build and lead the Global Customs Design & Implementation function. This Director owns the global methodology, governance framework, and execution quality for customer implementations across Global Customs.

The role requires influencing at senior levels, guiding end-to-end solution design, and leading a team of Implementation Managers to deliver complex, high-visibility projects on time and within scope.

Responsibilities

• Translate customer requirements from RFI/RFQ documents into clear technical and operational solution designs
• Build solution blueprints, including operational flows, reporting needs, visibility tools, control tower structures, etc.
• Ensure the proposed solution is deliverable, cost-aligned, and operationally viable
• Participate in customer presentations and Q&A sessions as required
• Act as single end-to-end owner for each assigned implementation project
• Develop and manage detailed project plans, timelines, and deliverables
• Coordinate all involved parties: region/country operations, IT, legal, compliance, and commercial teams
• Lead project governance: status reporting, risk management, issue escalation and cost management
• Oversee SOP/IOP creation, process documentation, and operational readiness
• Prepare go-live plans and coordinate region/country teams
• Lead the cutover to operations, ensuring a controlled and structured go-live
• Monitor operational and technical stability during hypercare
• Facilitate customer touchpoints during early operational phases
• Coordinate quick resolution of early-life issues
• Validate that performance, reporting, and service levels are functioning as contracted
• Ensure a clean and documented handover to operational ownership
• Work closely with global customs commercial, IT, and regional operational teams
• Identify recurring issues and contribute to building scalable global best practices
• Support development of standard templates for project plans, SOPs, reporting and documentation
• Provide feedback loops to improve future solution designs and tender responses
• Customer receives a consistent, high-quality experience with one primary point of contact
• Tender solutions are implemented exactly as scoped, on time, and within expected service levels
• Technical and operational readiness are clearly defined, documented, and achieved
• Go-live is smooth, controlled, and free of major issues
• Customer satisfaction is high during and after implementation
• Internal stakeholders experience fewer handovers, less rework, and clearer accountability
• Implementation risks are identified early and managed proactively
• A repeatable and scalable implementation framework is strengthened over time

Job description

DSV – Global transport and logistics is seeking a senior leader to build and lead the Global Customs Design & Implementation function. This Director owns the global methodology, governance framework, and execution quality for customer implementations across Global Customs.

The role requires influencing at senior levels, guiding end-to-end solution design, and leading a team of Implementation Managers to deliver complex, high-visibility projects on time and within scope.