Global Community Manager (Monopoly World)

Workplays; Kraków; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Stock options

On-site Kraków office

Job summary

Reality Games in Kraków is seeking a Global Community Manager to own and scale a world-spanning player community for Monopoly World. You will craft a global strategy, set up a scalable moderation and engagement system, and lead a team to deliver events and creator partnerships.

Ideal candidates bring 3–5+ years in game/community management, deep Discord expertise, and strong English communication. You will collaborate across Marketing, Product, and LiveOps to sustain a vibrant, safe community

Qualifications

• 3–5+ years experience in community management for games or large consumer brands.
• Deep experience with Discord: bots, automations, roles, safety tools, structure, engagement.
• Proven ability to build a community strategy and execute it independently.
• Experience managing or moderating communities of 20,000+ members.
• Strong communication skills in English (native-level tone management preferred).
• Ability to recruit, train, and manage a community/moderation team.
• Understanding of gaming culture, influencer ecosystems, meme culture, and player psychology.
• Crisis management skills — knows how to diffuse conflict and protect the brand.
• Bonus: Experience in F2P mobile games, live operations, and influencer collaborations.

Responsibilities

• Develop the global community strategy for Discord, social channels, and initiatives.
• Build scalable communication, moderation, events, and engagement structures.
• Create tone-of-voice guidelines, community rules, and brand identity.
• Lead long-term community programs, ambassador groups, and creator involvement.
• Design Discord server architecture, channels, bots, roles, and automations.
• Manage daily operations: announcements, events, moderation, partnerships, and player communication.
• Oversee official social channels in collaboration with marketing.
• Track sentiment, identify risks early, and maintain a positive culture.
• Run weekly/monthly community activities and programs for top players and influencers.
• Collaborate with game design, product, and LiveOps to drive in-game connections.

Skills

Discord management

Community strategy

Moderation leadership

English communications

Team leadership

Tools

Discord bots

Moderation tools

Job description

About Us:

Reality Games is a fast-growing mobile gaming company with a focus on harnessing big data and AI to create immersive, location-based gaming experiences. We’re passionate about innovation, and we’re scaling globally with our latest project, Monopoly World.

About the Project:

Monopoly World is our bold re-imagining of the most iconic board game ever made, rebuilt for mobile and already captivating millions of players. We’re building a revolutionary, location-based mobile game based on the world’s strongest gaming IP — transforming the real world into a living, breathing game board. Players walk, buy, trade, and build real-world properties, powered by geolocation, real-time data, and AI personalization. Our mission is not just to adapt a famous brand, but to redefine how players experience the world around them. This means pioneering a complete sonic identity for a global franchise — something that has never been done before in this space.

Check out our trailer for the Monopoly World project:

iOS: https://apps.apple.com/pl/app/monopoly-world/id6451202232?l=pl

Android: https://play.google.com/store/apps/details?id=co.reality.monopolyworld&hl=en

About the Role:

• Location: Kraków – On-site (office only)
• Contract: Full-time

Monopoly World is looking for a Global Community Manager who will take full ownership of building, managing, and scaling our player community across the world. This is a strategic and highly operational role for someone who can create a community vision from scratch and then execute it with excellence.

Key Responsibilities:

Community Strategy & Leadership:

• Develop the global community strategy for Discord, social channels, and community-driven initiatives.
• Build a scalable structure for communication, moderation, events, and engagement.
• Create the tone-of-voice guidelines, community rules, and brand identity for all player-facing channels.
• Lead the long-term vision for community programs, ambassador groups, and creator involvement.

Discord & Social Channel Management:

• Design the architecture of the Discord server (channels, bots, roles, automations).
• Manage daily operations: announcements, events, moderation, partnerships, and player communication.
• Oversee official social channels (TikTok, Instagram, Facebook, Reddit, YouTube) in collaboration with marketing.
• Track sentiment, identify risks early, and maintain a positive culture.

Player Engagement & Activation:

• Run weekly/monthly community activities: contests, missions, giveaways, AMA sessions, livestreams.
• Develop programs for top players, ambassadors, volunteers, and influencers.
• Work with the game design and product teams to create community-driven events and in-game connections.

Team Building & Management:

• Recruit and train moderators and community specialists as the player base scales.
• Build internal processes for support, escalation, communication quality, and moderation standards.
• Lead the team through KPIs, feedback, and performance reviews.

Cross-Team Collaboration:

• Work closely with Marketing, Game Design, Product, Support, Art, and LiveOps teams.
• Provide insights on player sentiment, feature needs, and community risks.
• Coordinate messaging for game updates, new features, bug status, and company announcements.

Community Analytics:

• Track and optimize KPIs:
  • active users
  • engagement rate
  • channel growth
  • sentiment
  • retention
  • event performance
• Present actionable insights to leadership and propose improvements based on data.

Job requirements:

• 3–5+ years experience in community management for games or large consumer brands.
• Deep experience with Discord: bots, automations, roles, safety tools, structure, engagement.
• Proven ability to build a community strategy and execute it independently.
• Experience managing or moderating communities of 20,000+ members.
• Strong communication skills in English (native-level tone management preferred).
• Ability to recruit, train, and manage a community/moderation team.
• Understanding of gaming culture, influencer ecosystems, meme culture, and player psychology.
• Crisis management skills — knows how to diffuse conflict and protect the brand.
• Bonus: Experience in F2P mobile games, live operations, and influencer collaborations.

What We Offer:

• On-site work in Kraków office with an experienced team.
• Opportunity to build and run creative production for a global IP (Hasbro Monopoly).
• Fast pace, real ownership, and no corporate layers.
• Collaboration with UA, analytics, art, and product teams.
• Competitive salary + stock options for outstanding candidates.
• Ability to build your own creator network and test bold creative ideas.