Global AI-Powered Digital Solutions Leader

Sonova Group; Województwo mazowieckie; Híbrido; PLN 320 000 - 520 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working model

Resumo da oferta

Sonova Group in Poland is seeking a Senior Digital Solutions Manager to lead the conceptualization, development and evolution of innovative digital solutions that enhance customer and partner experiences and contribute to business growth.

You will own a connected digital service ecosystem, integrating self-service portals, apps, commerce, CRM and service operations, and drive AI-powered capabilities for seamless access and personalized journeys, with governance and data quality at the core.

Qualificações

• Bachelor's or Master's degree in Engineering, Business, Product Management, Marketing or related field.
• 8+ years experience in Product or Solution Management delivering software and digital solutions with exposure to AI tools and ERP/CRM integrations.
• Proven experience leading large-scale enterprise projects, portfolios or transformation programs across global markets.
• Strong leadership and cross-functional stakeholder management skills.
• Combination of commercial, technical and product thinking with data-driven decision making.
• Experience with UX principles and digital customer experiences; collaborate with UI designers and developers.
• Growth mindset with ability to manage competing priorities and lead change in a fast-paced environment.
• Fluent English; additional languages are an asset.
• Experience in hearing health or MedTech is advantageous.

Responsabilidades

• Own end-to-end vision and roadmap for digital solutions across global markets.
• Shape the future digital customer experience using VOC insights to create seamless journeys.
• Own and optimize omnichannel service journeys and AI chatbot capabilities with governance and data quality.
• Lead evolution of the broader digital ecosystem and ensure effective integration across portals, apps, CRM, learning and service operations.
• Drive global adoption and organizational change, define onboarding and enablement, and develop training materials.
• Coordinate cross-functional teams across UX/UI, engineering, data, security, QA, CX, IT, marketing and more.
• Ensure regulatory, AI, data privacy, security and risk requirements are addressed with stakeholders.
• Define and track performance, delivery, adoption and business outcomes with continuous improvement.

Conhecimentos

Leadership

Stakeholder management

Analytical thinking

Communication

Cross-functional collaboration

Product thinking

Change management

UX understanding

AI awareness

Formação académica

Bachelor's or Master’s degree in Engineering/Business/PM/Marketing

Advanced degree or certification in Agile/UX/analytics

Ferramentas

ERP/CRM integrations

Descrição da oferta de emprego

Sonova Group in Poland is seeking a Senior Digital Solutions Manager to lead the conceptualization, development and evolution of innovative digital solutions that enhance customer and partner experiences and contribute to business growth.

You will own a connected digital service ecosystem, integrating self-service portals, apps, commerce, CRM and service operations, and drive AI-powered capabilities for seamless access and personalized journeys, with governance and data quality at the core.