German-Speaking Sales Team Leader — Katowice Office

SpotOn TA; Katowice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A dynamic international company in Katowice seeks a Sales Team Leader to ensure customer service meets contractual KPIs. Responsibilities include coaching team members, supervising call center associates, and communicating expectations effectively. The ideal candidate should have a minimum of six months experience in a similar role and be fluent in German (C1) and English (B2). This role offers a supportive environment with benefits such as medical care and a sports card, promoting personal and professional development.

Benefits

Sports Card

Medical care

Dynamic work environment

Qualifications

• C1 level or higher fluency in German.
• B2 level or higher fluency in English.
• Minimum 6 months experience in a similar position.
• Ability to mentor and coach team members.
• Strong technical knowledge is an advantage.

Responsibilities

• Ensure service meets contractual KPIs and financial expectations.
• Coach direct reports to achieve performance metrics.
• Supervise call center associates and monitor attendance.
• Conduct team meetings and organize activities.
• Develop action plans for performance improvements.

Skills

Fluency in German

Fluency in English

Leadership and coaching skills

Sales experience

Strong communication skills

Job description

A dynamic international company in Katowice seeks a Sales Team Leader to ensure customer service meets contractual KPIs. Responsibilities include coaching team members, supervising call center associates, and communicating expectations effectively. The ideal candidate should have a minimum of six months experience in a similar role and be fluent in German (C1) and English (B2). This role offers a supportive environment with benefits such as medical care and a sports card, promoting personal and professional development.