German-speaking Customer Support Pro — Remote

Cross Border Talents; Remote; PLN 30,000 - 120,000; Full time

Job summary

A leading global support company in Poland is seeking a Customer Service Representative to provide empathetic support to users. This role involves investigating user issues, analyzing data to enhance workflows, and enforcing community standards. Candidates should possess exceptional interpersonal skills, proficiency in German (C1-C2) and English (B2), and a results-driven mindset. The position offers a gross monthly salary of €1300, performance bonuses, and flexible working conditions, with opportunities for career development in an international setting.

Benefits

Performance bonus up to 200 EUR per month

Continuous training and career development opportunities

Relocation assistance for candidates outside of Greece

Flexible working conditions

Qualifications

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly.
• A proactive attitude with a bias toward doing what's right for the community.
• Ability to analyze data and identify trends.

Responsibilities

• Provide empathetic, accurate, and timely support to the users.
• Investigate and resolve user issues, including account support requests.
• Enforce Terms of Use by monitoring and addressing abuse reports.

Skills

Exceptional interpersonal skills

Empathetic communication in German (C1-C2)

Clear communication in English (B2)

Attention to detail

Analytical mindset

Job description

A leading global support company in Poland is seeking a Customer Service Representative to provide empathetic support to users. This role involves investigating user issues, analyzing data to enhance workflows, and enforcing community standards. Candidates should possess exceptional interpersonal skills, proficiency in German (C1-C2) and English (B2), and a results-driven mindset. The position offers a gross monthly salary of €1300, performance bonuses, and flexible working conditions, with opportunities for career development in an international setting.