German-Speaking Customer Service & Logistics Specialist

ZURU; Poland; On-site; PLN 42,000 - 66,000; Full time

Job summary

ZURU is hiring a German-speaking Customer Service Representative to be the primary contact for customers, handling product information, order processing, troubleshooting, and ensuring satisfaction. You will collaborate with Sales and 3PL teams to manage orders, listings, and data integrity across regions.

Ideal candidates have 1–3 years in B2B customer service or order management, strong communication, and multilingual skills (English, Polish, German).

Qualifications

• 1-3 years of practical Customer Service or Order Management experience in a B2B environment.
• Experience in FMCG, the Toys industry or working with major retailers is a plus.
• Strong communication and multitasking skills.

Responsibilities

• Lead new customer onboarding by setting up ZURU as an approved vendor and building strong customer relationships.
• Drive operational efficiency and continuous process improvements across customer operations.
• Manage customer-specific product listing requirements and ensure data integrity.
• Oversee order fulfillment and ensure accurate, compliant execution.
• Coordinate stock replenishment and allocation with Sales and customers.
• Collaborate with 3PL providers to resolve routing and fulfillment issues.
• Ensure invoicing compliance and support accounts receivable reconciliation.
• Identify and resolve operational issues with the China CSR team and 3PL partners.
• Respond to customer inquiries and provide administrative and coordination support.

Skills

Customer service

Order management

Logistics coordination

Communication

Multitasking

Education

High school diploma or equivalent

Job description

ZURU is hiring a German-speaking Customer Service Representative to be the primary contact for customers, handling product information, order processing, troubleshooting, and ensuring satisfaction. You will collaborate with Sales and 3PL teams to manage orders, listings, and data integrity across regions.

Ideal candidates have 1–3 years in B2B customer service or order management, strong communication, and multilingual skills (English, Polish, German).