GDS Executive Assistance Lead

Jobtailor; Katowice; On-site; PLN 240,000 - 360,000; Full time

Job summary

EY GDS Poland EA CoE seeks a senior leader to manage the Executive Assistance team (100+ FTEs) across onshore and offshore interfaces, driving service delivery, client management and process improvements in line with Polish labour law and regional requirements.

The role demands advanced English, exceptional communication and organizational skills, and a proven ability to build high-performing, cross-cultural teams while guiding transformations and automation initiatives.

Qualifications

• Minimum 7 years of relevant work experience as people manager and service delivery manager.
• Advanced English skills.
• Excellent communication and organizational skills.
• Customer orientation.
• Understanding and compliance with deadlines and priorities.
• Good understanding of the Polish labour law and regulations.
• Experience in building high performing teams across generations, cultures and locations.
• Proven experience in transitioning and/or setting up new roles from the offshore to the onshore organization.

Responsibilities

• Lead the Executive Assistance team in GDS Poland (100+ FTEs).
• Partner with onshore teams and EY GDS services colleagues.
• Oversee transformative projects in administrative processes reengineering.
• Build strong relationships with internal clients and stakeholders.
• Represent GDS Poland EA CoE in global and regional forums.
• Own and monitor team performance using established metrics.
• Define strategies to develop and enhance service offerings.
• Identify training and development areas for all team members.
• Ensure adequate support for all team members.
• Drive innovation, automation and AI initiatives within the team.

Skills

People Management

Service Delivery Management

Client Management

Team Performance Monitoring

Process Reengineering

Tools

AI Tools

Automation Systems

Job description

• Manage Executive Assistance team in GDS Poland (100+ FTEs)
• Prove experience in client management, people management, and resolving service delivery concerns
• Work closely with onshore teams and other members of the EY GDS services team
• Responsible for various transformative projects in administrative processes reengineering area
• Build and maintain exceptional and strong relationships with internal clients and stakeholders
• Serve as the GDS representative in BSS structures in Europe West region
• Represent GDS Poland EA CoE on the global forum
• Own, monitor and maintain the performance of the team using established ways of working
• Define strategies to develop and enhance existing service offerings
• Identify individual training and development areas for all members of the team
• Ensure appropriate level of support is in place for all team members
• Actively contribute to improvements of the tools, systems and procedures used by the team
• Identify issues and propose solutions
• Actively monitor and analyze workflow and assignments to ensure efficient operations
• Anticipate future resource requirements
• Drive innovation, automation and AI agenda within the team

Requirements

• Minimum 7 years of relevant work experience as people manager and service delivery manager
• Advanced English skills
• Excellent communication and organizational skills
• Customer orientation
• Understanding and compliance with deadlines and priorities
• Good understanding of the Polish labour law and regulations
• Experience in building high performing teams across generations, cultures and locations
• Proven experience in transitioning and/or setting up new roles from the offshore to the onshore organization

Core Competencies

Demonstrates strong leadership in managing a large Executive Assistance team, with a focus on client management, service delivery, and team performance enhancement. Proven ability to drive innovation and improve administrative processes while ensuring compliance with Polish labor laws.

Highest-signal resume keywords

• People Management
• Service Delivery Management
• Client Management
• Team Performance Monitoring
• Process Reengineering

ATS Optimization Keywords

Hard Skills

• Service Delivery
• Administrative Process Reengineering
• Performance Monitoring
• Workflow Analysis
• Resource Requirement Anticipation

Soft Skills

• Excellent Communication
• Organizational Skills
• Customer Orientation

Industry Keywords

• Polish Labour Law
• High Performing Teams
• Stakeholder Management
• Onshore-Offshore Transition

Tools & Technologies

• AI Tools
• Automation Systems