GBS Transformation & Transition Manager - new GBS

Michael Page; Wrocław; Hybrid; PLN 280,000 - 360,000; Full time

Benefits offered by this job

Travel up to 60% (EMEA)

Shape SSC/GBS from ground up

Exposure to senior stakeholders

Job summary

Michael Page is seeking an experienced Transformation Lead to shape a newly created Global Business Services organization in Poland. You will own the transformation roadmap, drive international transition waves across countries, and partner with GBS leadership to ensure delivery.

In this role you will manage executive stakeholder relationships, oversee governance, and deliver service readiness and benefits realization. English proficiency and willingness to travel 40–60% across EMEA are required.

Qualifications

• 5+ years leading large-scale GBS/SSC/BPO transformations.
• Experience in international transitions across multiple countries.

Responsibilities

• Lead transformation and migration for a new GBS in Poland.
• Drive multiple international transition waves across countries and functions.
• Own end-to-end transformation roadmap; identify risks and decisions.
• Partner with GBS leadership, teams and stakeholders to ensure delivery.
• Manage executive stakeholder relationships and resolve escalations.
• Facilitate discussions on scope, design, readiness and timing.
• Ensure readiness via governance, knowledge transfer and controls.
• Deliver transition outcomes: continuity, adoption, benefits realization.
• Provide executive reporting on progress, risks and decisions.
• Coach Process Managers and Coordinators to foster transformation mindset.

Skills

Transformation leadership

GBS transitions

Stakeholder management

Program governance

Executive communication

ERP knowledge

EMEA travel

English fluency

Job description

• Join a greenfield SSC/GBS project and influence its development from day one.
• Work directly with senior global leaders and decision-makers.

O naszym kliencie

Our client is a global organization operating across multiple regions, combining international scale with strong local expertise to support customers in a wide range of markets. As part of its continued growth and transformation journey, the company is strengthening its international business services capabilities and investing in talented professionals who want to contribute to a dynamic, collaborative, and future-focused environment.

Opis stanowiska

• Lead the transformation and migration agenda for a newly established Global Business Services organization in Poland.
• Drive multiple international transition waves across several countries, functions and stakeholder groups.
• Own and maintain the end-to-end transformation roadmap, identifying risks, dependencies and decision points well in advance.
• Partner closely with GBS leadership, functional teams, local entities and transition stakeholders to ensure successful delivery.
• Manage executive-level stakeholder relationships and proactively resolve escalations and competing priorities.
• Facilitate complex discussions regarding scope, organizational design, service readiness and transition timing.
• Ensure operational readiness through effective knowledge transfer, governance, controls and stabilization planning.
• Drive successful delivery of transition outcomes, including service continuity, stakeholder adoption and benefits realization.
• Provide clear executive reporting on programme progress, risks, critical decisions and overall transition readiness.
• Coach and support Process Managers and Coordinators while promoting a strong transformation mindset across the organization.

Profil kandydata

• 5+ years of experience leading large-scale GBS, SSC, BPO or enterprise transformation programmes.
• Proven track record in international transitions and shared services transformation initiatives.
• Strong background in consulting, transformation, outsourcing or global business services environments will be highly valued.
• Excellent stakeholder management skills with the ability to influence senior leaders across functions and countries.
• Demonstrated experience managing complex transformation programmes and operating model changes.
• Strong leadership capabilities combined with a hands-on and delivery-focused approach.
• Ability to translate strategic objectives into practical execution plans and measurable business outcomes.
• Excellent communication and presentation skills in English.
• Experience working with multinational organizations and cross-functional teams.
• Additional advantages include people leadership experience, ERP knowledge (enterprise solutions: SAP, MS Dynamics), project management certifications and additional European languages.
• Availability for company travel - 40-60% - EMEA (mostly EU)

Oferujemy

• Opportunity to shape a newly created SSC/GBS organization from the ground up.
• Exposure to senior global stakeholders and strategic transformation initiatives.
• High visibility role with significant influence on the future operating model.
• International environment with regular interaction across multiple European markets.
• Opportunity to build, coach and develop a growing transition team, if needed & feasible.