Game Support Representative with Polish and English

Gdziepracujemy.pl; Poland; On-site; PLN 64,000 - 94,000; Full time

Benefits offered by this job

Relocation bonus

Accommodation provided

Flight tickets covered

Fully paid training

Health insurance

Career development

Referral bonuses

Job summary

TELUS Digital Bulgaria is hiring for a Game Support role based in Sofia, Bulgaria, with relocation assistance. You will assist players by email and chat, focusing on delivering an outstanding player experience and communicating player feedback to relevant teams.

The role emphasizes empathy, understanding of player support, and teamwork, with extensive relocation benefits and a strong international working environment.

Qualifications

• Fluency in Polish and a good command of English.
• Gaming experience and ability to relate to players’ mindset.
• Empathy and understanding of player perspectives when addressing issues.
• Understanding of Player Support and processes.

Responsibilities

• Assist players with issues via email and chat.
• Focus on delivering the best player experience.
• Provide feedback to teams from player insights.
• Help improve team processes and workflows.

Skills

Polish fluency

English proficiency

Gaming experience

Player empathy

Player support knowledge

Team mindset

Job description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

If you are passionate about gaming, join our Game Support team in the biggest CX (Customer Experience) provider in Bulgaria - get the job you will enjoy!

A typical day:

• Assist our players with any issues they might experience or report via email and chat only
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

Sounds good, right?

If you have:

• Fluency in Polish and a good command of English
• Gaming experience - you have played games and you can relate to a player's concept, community, and mindset
• Player empathy and understanding a player's perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team's success

We Offer:

• Relocation Bonus: €1,200 Gross (paid in 2 installations) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Flight Tickets Covered - we handle your travel to Sofia
• Fully paid training
• Stable job and career development opportunities
• salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you?

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.