Fund Order Services Analyst

State Street; Kraków; Hybrid; PLN 61,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Employee savings plan

Premium life insurance package

Gold medical package

Language classes

Technical workshops

Development sessions with a mentor

Job summary

State Street is seeking a Fund Order Services Analyst in Kraków to deliver quality service to assigned clients and support the team on technical matters. You will create, monitor, and report on fund orders, liaise with external agents, and contribute to process improvements in a collaborative, hybrid work environment.

The role emphasizes accuracy, service excellence, and teamwork with opportunities for development, diverse projects, and a broad benefits package.

Qualifications

• Must have numeracy and literacy skills.

Responsibilities

• Create, maintain and amend Static Data in the system.
• Monitor processing of transaction orders.
• Contact external Transfer Agents and vendors on transactions progress.
• Create and send specific Client Reports.
• Provide necessary support and information to clients and internal queries.
• Maintain high level of control and monitoring of system applications and workflows.
• Stay updated with market practices, procedures, and internal changes.
• Participate in departmental ad-hoc projects.
• Recommend changes to processes and procedures.
• Resolve review points and keep supervisor informed of progress.
• Establish and maintain good relationships with internal clients and colleagues.
• Take responsibility for personal development and training.

Skills

Numeracy / literacy

PC literate

Excel

Word processing

Fund administration understanding

Excellent English

German knowledge (advantage)

Attention to detail

Ownership and initiative

Accuracy and quality

Outstanding service

Effective communication

Insight & influence

Collaboration and teamwork

Meeting strict deadlines

Quick learning in team environment

Education

University students or graduates (preferred)

Tools

Excel

Word processing

Job description

Who we are looking for

The Fund Order Services Analyst is an integral member of the Team responsible for delivering quality service to assigned clients of the team. He/She must contribute to the team on technical matters in both quality of service and communication with internal clients and other supporting departments. The Fund Order Services Analyst is required to solve problems and provide assistance to the other Fund Order Services Analyst . Achieving quality of service is a team effort and the Fund Order Services Analyst needs to function at all times as a team player and ensure that other members of the team do so too.

Purpose Of Role:

The Fund Order Services Analyst is an integral member of the Team responsible for delivering quality service to assigned clients of the team. He/She must contribute to the team on technical matters in both quality of service and communication with internal clients and other supporting departments. The Fund Order Services Analyst is required to solve problems and provide assistance to the other Fund Order Services Analysts and Specialists.Achieving quality of service is a team effort and the Fund Order Services Analyst needs to function at all times as a team player.

Responsibilities:

As Fund Order Services Analyst you will:

• Create, maintain and amend Static Data in the system following the relevant launches, product changes and inquiries
• Monitor the processing of transaction orders
• Contact external Transfer Agents and vendors on transactions progress
• Create and send specific Client Reports
• Provide necessary support and information according to the clients’ and internal queries
• Maintain high level of control and monitoring of system applications and work flow.
• Keep up-to-date with all changes in the market practices/procedures/new technology as well as internal changes within SSB
• Be involved in departmental ad-hoc projects.
• Make recommendations for changes to processes and procedures.
• Resolve review points highlighted by Fund Order Services Specialists and team supervisor and ensure they are kept informed of progress.
• Establish and maintain good working relationships with internal clients and colleagues.
• Take responsibility for personal development and training

Specific Qualifications / Skills:

• Numeracy / literacy skills
• PC literate and competent in use of spreadsheets and word processing
• An understanding of fund administration is required
• Excellent English; knowledge of German is an advantage
• High attention to details
• Taking ownership and initiative
• Ensuring accuracy and quality
• Providing outstanding service
• Effective communication
• Displaying insight & influence
• Fostering collaboration and teamwork
• Ability to perform effectively within strict client deadlines
• Ability to learn quickly and work in a team environment

Level Of Education:

University Students or Graduates (preferred)

Previous Level of Experience: Previous experience in financial industry preferred but not essential.

Business Knowledge, Breadth of Expertise Develops an understanding of the team structure and remit, not expected to have a breadth of expertise

We offer:

• Interesting process
• Hybrid working model- split between working from home and working from the office.
• Employee savings plan
• Premium life insurance package
• Gold medical package
• International operating environment
• Language classes
• Soft skills training
• Technical workshops
• Development sessions with a mentor,
• Diversity of opportunities across a range challenging and highly complex activities
• Technical or leadership career pathway

Please note: This role requires hybrid work (3days/week minimum in office)

Minimum Salary:

zł68,004 Annual

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.

We Offer:

• Permanent contract from day one
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
• Gold Medical Package for employees and their families (partner and children)
• Premium life insurance package and private pension plan
• Wide range of soft skills training, technical workshops, language classes and development programs
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs
• Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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