Front End Department Lead — Retail Leadership & Customer Experience

Rural King; Warszawa; On-site; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid time off and paid holidays

401(k) with company match

Associate discounts

Training and professional development

Career opportunities with growth

Job summary

Rural King in Warszawa is seeking a Front End Department Lead to supervise front-end operations, support cashiers, and provide an efficient, positive customer experience. You will train staff, manage cash handling, and oversee BOPIS and customer support across stores.

Ideal candidates bring 3+ years in retail front-end roles with strong leadership, communication, and problem-solving skills, plus proficiency with POS systems and Microsoft Office. 40-hour weeks with varied shifts are expected.

Qualifications

• 3+ years of retail cashier, front-end, or supervisory experience preferred, or equivalent education and experience.
• Strong cash-handling, math, organizational, and attention-to-detail skills.
• Strong leadership, communication, customer service, and problem-solving skills.
• Ability to use POS systems, Microsoft Office, and other retail technology.
• Ability to work a 40-hour week with varied days, evenings, nights, weekends, and holidays.

Responsibilities

• Lead, train, and support front-end associates in daily operations.
• Oversee cashier and customer service desk transactions, including returns, exchanges, layaways, price disputes, and tax-exempt purchases.
• Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
• Support registers as needed and educate associates on company programs, including loyalty, RK Visa, and RK Plus Protection Plan.
• Maintain front-end displays, supplies, popcorn, coffee stations, and other customer-facing areas.
• Follow loss-prevention procedures, including EAS deactivation and shrink awareness.
• Oversee BOPIS fulfillment, customer pickups, and weekly audits.

Skills

Leadership

Cash handling

Customer service

Problem solving

Attention to detail

Tools

POS systems

Microsoft Office

Job description

Rural King in Warszawa is seeking a Front End Department Lead to supervise front-end operations, support cashiers, and provide an efficient, positive customer experience. You will train staff, manage cash handling, and oversee BOPIS and customer support across stores.

Ideal candidates bring 3+ years in retail front-end roles with strong leadership, communication, and problem-solving skills, plus proficiency with POS systems and Microsoft Office. 40-hour weeks with varied shifts are expected.