Floor Manager 40h

COS; Warszawa; On-site; PLN 90,000 - 120,000; Full time

Benefits offered by this job

25% staff discount (COS/H&M Group)

HIP incentive program

Lunch card 200 PLN monthly

Performance-based bonus

Referral bonuses (480–1200 PLN gross)

Vouchers throughout the year

Co-financing of sports passes

Co-financing of private medical care

Life insurance

MyBenefit access

Onboarding & development training

Job summary

COS in Warsaw is seeking a Floor Manager to lead a fashion store team, deliver outstanding customer experiences, and drive results on the shop floor. You will set the tone for a welcoming and inspiring environment while maintaining operational excellence.

You will coach Sales Advisors, monitor operations, and ensure onboarding and training are effective, while acting as a brand ambassador and stepping in as Store Manager when needed.

Qualifications

• Good knowledge of store operations & standards from previous experience in retail (fashion preferred).
• Customer-focused approach with emphasis on superior service.
• Genuine interest in products and ability to share enthusiasm with customers.
• Open to feedback and actively seeking opportunities for personal and professional development.
• Clear, confident, empathetic communication with customers and team.
• Adaptable and responsive to changing priorities and customer requests.
• Fluent Polish and English language skills.

Responsibilities

• Deliver high levels of customer service through styling advice, product knowledge and engaging store experiences.
• Analyze sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to meet service and presentation standards.
• Support recruitment and ensure effective onboarding and training for new team members.
• Identify and nurture future talent, contributing to development plans for team progression.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador, delivering the best possible experience for every customer.
• Step into Store Manager role when required to ensure leadership continuity.

Skills

Store operations

Customer focus

Product passion

Willingness to learn

Communication

Adaptability

Polish & English

Job description

As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose- setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the StoreManager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Good Polish and Englishlanguage skills

Preferable but not mandatory

• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is afull-timeposition with a contract of 40hours a week.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands - available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In addition to this, Poland-based colleagues also receive:

• A lunch card with a monthly top-up of 200 PLN
• Possibility of receiving a performance-based sales bonus
• Referral bonuses for recommending new employees (from 480 PLN to 1200 PLN gross, depending on the recommended position)
• Occasional vouchers and bonuses throughout the year
• Co-financing of sports passes or a wellbeing platform - 30 PLN per month
• Co-financing of private medical care - 49 PLN per month
• Life insurance at an attractive price
• Access to the MyBenefit platform
• An onboarding and development training program

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process - ensuring our workforce reflects the richness of the communities we serve.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.