First Line Analyst with English - Kraków

Computacenter AG & Co. oHG; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading IT services provider in Kraków is seeking a First Line Analyst. This role involves providing technical support to international clients, utilizing strong English communication skills. Ideal candidates should have experience in customer support and be comfortable in a fast-paced environment. We offer an extensive training program, a hybrid work model after three months, and a comprehensive benefits package, including private healthcare and language courses.

Benefits

Private medical healthcare

Language courses

Competitive salary and annual bonus

Opportunity for development

Flexible scheduling

Qualifications

• Fluent English speaker with a minimum B2 level.
• Proven experience in IT support or customer service.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide technical support and resolve issues for clients.
• Communicate with international customers via various channels.
• Participate in trainings and talent programs.

Skills

Fluent English (min. B2 level)

Experience in IT support or customer support

Excellent customer service skills

Outstanding communication skills

Job description

First Line Analyst with English - Krak\u0142ow

As a future member of the team based in Krak\u0142ow you will have the opportunity to:

• Use and improve your language skills by daily work in English
• Communicate with an international customer via telephone, chat and e-mail in English
• Provide technical support and resolve technical issues for clients to meet business and customer requirements
• Learn a lot and develop your professional profile
• Gain IT knowledge
• Participate in trainings and talent programs
• Have a stable workplace with flexible scheduling
• Work in safe and friendly atmosphere, where people matter

You are the ideal candidate if…

• You speak English fluently (min. B2 level)
• You have proven experience of working at Service Desk: IT support, customer support, helpdesk
• You have excellent proven customer service skills
• You know how to ask the right questions to reach the core
• You have outstanding communication skills and customer focused mind-set
• You have the ability to do multitasking in a fast-paced environment
• You enjoy teamwork

We offer various benefits such as:

• Extensive 1-month induction training
• Business working hours
• Competitive salary and annual bonus (based on the goals fulfilment and internal regulations)
• Hybrid work model after first 3 months working at the office
• Benefits package:
• Private medical healthcare and cafeteria
• Opportunity for development to technical or managerial careers
• Brand new and modern office within easy distance
• Additional day off for birthday
• Language courses
• Welcome pack for every new joiner
• Referral bonus
• Relocation bonus
• Access to self-learning platform (Udemy)
• Access to the Employee Assistance Programme (EAP)
• Opportunity to participate in interesting initiatives as part of the company's CharitaCenter (charity events, running events, etc.)
• Global and local recognition programs and competitions
• Language certification

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter