Finnish-speaking TV Streaming Support Specialist

Concentrix; Warszawa; On-site; PLN 122,000 - 146,000; Full time

Benefits offered by this job

Salary 12,000 PLN gross

International environment

Coaching & mentoring

Team-building events

Team leader support

Contract types

Job summary

Concentrix is hiring a Customer Advisor with Finnish to support a TV streaming service from Warsaw, Poland. The role involves assisting customers by phone, email or chat, providing technical streaming support, and handling contracts and billing inquiries.

You will engage with both B2B and B2C clients, with some outbound follow-up calls, in a dynamic, international team. Requirements include Finnish (C1) and English (B2), at least 6 months in customer service, and willingness to upsell.

Qualifications

• Finnish language at C1 level and English at B2 level.
• Minimum 6 months of customer service experience.
• Willingness to perform soft selling and upselling.
• Availability to work 5 days out of 7 with 8.5 hour shifts (Mon-Fri 8:00-18:00).

Responsibilities

• Provide assistance via phone, email or chat.
• Deliver technical support for the streaming company.
• Address contract and billing inquiries.
• Handle and process customer complaints with empathy and professionalism.
• Serve B2B and B2C clients on inbound calls as first and second line support.
• Deal with outbound calls for administrative tasks.

Skills

Finnish

English

Customer service

Communication

Tools

CRM software

Job description

Concentrix is hiring a Customer Advisor with Finnish to support a TV streaming service from Warsaw, Poland. The role involves assisting customers by phone, email or chat, providing technical streaming support, and handling contracts and billing inquiries.

You will engage with both B2B and B2C clients, with some outbound follow-up calls, in a dynamic, international team. Requirements include Finnish (C1) and English (B2), at least 6 months in customer service, and willingness to upsell.