Financial Controller (AI-native B2B SaaS)

Tidio; Poland; Hybrid; PLN 112,000 - 201,000; Full time

Benefits offered by this job

Remote or hybrid work model

26 days off

Mental well-being program

Conferences & courses

MacBook Pro equipment

Team events

E-book service access

Job summary

Tidio, a Polish-founded global AI-powered customer service platform, is looking for a Financial Controller to join our small Finance & Operations team. You’ll oversee financial controlling, reporting, planning and cost management while ensuring accuracy of numbers and clear insights for the business.

Based in a hybrid setup with Warsaw or Szczecin options, you’ll partner with stakeholders, build financial models, manage budgeting, monitor profitability, and help drive strategic decisions.

Qualifications

• Bring at least 2/3 years of experience in a similar role.
• Strong experience in management reporting and financial model preparation.
• Advanced analytical skills and proficiency in MS Office tools, especially Excel, Power Query, and VBA.
• Solid financial expertise and interest in understanding the business behind the numbers.
• Ability to investigate financial results, identify key drivers and variances, and draw clear conclusions.
• Fluent English for day-to-day business and finance communication.
• Experience in SaaS or Big 4;
• Solid understanding of financial regulations and compliance.

Responsibilities

• Control the financial operations of the company.
• Analyze financial data, build financial models, and draw conclusions to improve business performance.
• Monitor product and customer profitability.
• Create management reports and financial forecasts.
• Manage the budgeting process and monitor budget realization.
• Participate in monthly reporting meetings with C-level stakeholders, presenting conclusions.
• Partner with business stakeholders to explain cost variances and implications.
• Manage app spend, with focus on LLM-related costs.
• Coordinate day-to-day document acceptance and payments with the accounting team.
• Prepare ad hoc financial analyses and reports.
• Improve financial policies and procedures.
• Work closely with the other Financial Controller to ensure smooth ownership of the function.

Skills

Management reporting

Financial modeling

Excel

Power Query

VBA

SaaS knowledge

Big 4 experience

Financial analysis

Job description

Salary: 12-18k PLN on B2B or 10k - 14.9k PLN gross on a contract of employment (UoP)

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

Lyro, one of our flagship AI products, is to customer service what Claude is to AI — a customer service platform that lets teams build, test, and deploy customer service agents anywhere.

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
• We currently rate at 4.7/5 in both Shopify and G2.
• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service!
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
• Currently, we hire over 150 fantastic people.

As a Financial Controller, you’ll be part of our six-person Finance & Operations team, collaborating closely with another Financial Controller and reporting directly to the Head of Finance.

Your main focus will be on financial controlling, reporting, planning, analysis, and cost management. You’ll make sure the numbers are accurate and reliable, monitor financial performance, and help the business understand what is behind the results.

As the Financial Controller, you will:

• Control the financial operations of the company.
• Analyze financial data, build financial models, and draw conclusions and recommendations to improve business performance.
• Monitor product and customer profitability.
• Create management reports and financial forecasts.
• Manage the budgeting process and control budget realization, with close monitoring and anticipation of budget overruns.
• Participate in monthly reporting meetings with C-level stakeholders, presenting the conclusions from your analysis and preparing meeting notes.
• Partner with business stakeholders to help them understand cost variances and the financial implications of their decisions.
• Manage app spend, with a high focus on LLM-related costs.
• Control accounting and bookkeeping functions.
• Coordinate day-to-day document acceptance and the payments process with the accounting team, and assist other teams with related financial matters.
• Prepare ad hoc financial analyses and reports.
• Improve financial policies and procedures.
• Work closely with the other Financial Controller to ensure smooth ownership of the controlling function.

You are the perfect fit if you:

• Bring at least 2/3 years of experience in a similar role.
• Have strong experience in management reporting and financial model preparation.
• Demonstrate advanced analytical skills and proficiency in MS Office tools, especially Excel, Power Query, and VBA.
• Have strong financial expertise and an interest in understanding the business behind the numbers.
• Have the ability to investigate financial results, identify key drivers and variances, and draw clear conclusions from your analysis.
• Feel comfortable working with business stakeholders and explaining financial topics in a clear, practical way.
• Take a proactive, methodical, and hands-on approach, constantly looking for ways to improve how things work and bring new ideas.
• Feel comfortable in a fast-paced environment and can easily adapt to changing priorities.
• Have fluent English for day-to-day business and finance communication.
• Experience in SaaS or Big 4;
• Solid understanding of financial regulations and compliance.

We would like to offer you:

• Be part of a Polish-founded company operating globally at the forefront of AI-powered customer service — our ML team was among the first in the world to launch an AI agent (Lyro) for customer service.
• An independent role with a strong impact on the company's growth.
• Work in a small, flat structure, with real decision-making power and a shared passion for purpose-driven work.
• Great development opportunities - learn by solving real, high-stakes challenges on the job, supported by company-sponsored courses and conferences.
• Remote or hybrid work model from our Warsaw/Szczecin office.
• 26 days off guaranteed per year.
• Mental well-being program – individual therapy sessions and resources for employees.
• Free access to one of the most popular e-book/audiobook services.
• Regular social events (company-wide offsites, team events).
• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.