Field Service Planner csb

Jobs2Web; Polska; Hybrid; PLN 241,000 - 328,000; Full time

Benefits offered by this job

Learning programs

Healthcare coverage

Collaborative work culture

Mobility programs

401(k) plan (US only)

Career development

Job summary

Atlas Copco Group in Cologne seeks a Field Service Planner to proactively plan service trips, manage resources, and maintain strong customer relationships. You will be the first point of contact for Field Service Engineers in our Customer Center and coordinate service orders with precision.

This hybrid role offers split time between remote work and on-site collaboration at our German facility, reporting to the Operations Manager.

Job description

As a Field Service Planner, your mission is to enhance Field Service Operations by proactively planning service trips, managing resources, and promoting great customer relationships. You will report to the Operations Manager.

• You will be the first point of contact for our Field Service Engineers in our Customer Center.
• You will manage and allocate open service orders.
• You will ensure instant release of orders to Field Service Engineers.
• You will manage spare parts inventory and safety authorizations.
• You will arrange and confirm service visits with customers.
• You will monitor and record order progress for completion.
• You will maintain accurate order records and collaborate with teams.
• You will resolve operational issues with the Operations Manager and Field Service team.

• You organize like a pro, juggling multiple service orders and resources.
• You have excellent scheduling skills, coordinating service visits and updates with customers and teams through phone and email.
• You quickly adapt to challenges, addressing and resolving operational issues as they arise.
• You ensure accuracy, maintain precise order records, manage inventory, and verify safety checks.
• You reliably complete tasks on time, prioritizing tasks to ensure in-time service delivery.
• You are a team player, working closely with Field Service Engineers, Operations Managers, and other team members, creating a sense of belonging.
• You put customers first, enhancing their satisfaction through careful planning and coordination.

Our offer to you:

• Grow Your Skills: Access to learning programs, supporting your professional development journey.
• Healthcare Everywhere: Comprehensive healthcare coverage, ensuring your well-being, no matter where you are.
• Empowering Work Culture: Grow in our Swedish-inspired work culture, emphasizing collaboration and the belief that there's always a better way to achieve success.
• Explore the World: International opportunities through our mobility programs, expanding your horizons and experiences.
• Collaborative Culture: A workplace that values collaboration, innovation, and interaction, promoting a supportive and engaging community.
• Retirement Savings: Participate in a 401(k) plan with company matching to secure your financial future (US only).

Job location:

Hybrid

Location: Praha 9,[[JOB_REQUISITION_CUSTOM15]]
Description: This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Customer Center in Cologne, Germany.

Contact:

E-Mail: [e-mail]

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Atlas Copco Group enables technology that transforms the future. We innovate to develop products, services and solutions that are key to our customers' success. Our four business areas offer technologies for air and gas compression, vacuum and abatement, automated assembly and quality control, mobile energy management and power generation as well as portable and industrial flow technologies.