Customer Experience Specialist with German - hybrid (m/f/d)

Honeywell International, Inc.; Katowice; Hybrid; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Multisport Card

Medical Care

Life Insurance

Lunch Card

Employee Assistance Program

Job summary

Honeywell International, Inc. is seeking a Customer Experience Specialist to own end-to-end OtC processes for an assigned portfolio.

You will validate orders, manage changes, and coordinate with ISC, Logistics, and Sales to ensure timely fulfillment, while maintaining accurate customer data and resolving issues. The role is hybrid (3 days in office, 2 days from home) and requires fluency in English and German with 2+ years in customer support or order management.

Qualifications

• High School Diploma required.
• Business fluent in written and spoken English and German (both must have).
• 2+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience.
• Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes.
• Intermediate level of MS Office skills (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Gather information to respond to customer queries on product availability, stock, prices, lead times, and order quantities.
• Update customer records in the system (new setup, amendments) based on information from sales.
• Validate and enter customer purchase orders within defined target and quality.
• Resolve roadblocks delaying order processing (price discrepancies, credit holds, material exclusions).
• Schedule orders according to customer requirements and internal stock.
• Document and maintain the order entry process for assigned customers.
• Act as interface between customer ISC, Logistics, Transportation.

Skills

English (fluent)

German (fluent)

MS Office

Education

High School Diploma

Tools

SAP

CRM

ERP

Job description

The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together.

The Customer Experience Specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

This is a hybrid role (3 days from the office + 2 days from home).

• Timely gather all relevant info to accurately respond to all customer queries related to:product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value
• Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales)
• Validation and order entry of customer purchase orders within defined target and quality
• Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion, etc)
• Covers order scheduling according to customer specific requirements as well as internal stock availability
• Set up, document and maintaining the order entry process for assigned customers
• Act as an active interface between customer Integrated Supply Chain (ISC), Logistics, Transportation
• High School Diploma required
• Business fluent in written and spoken English and German (both must have)
• 2+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience
• Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes
• Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)

We offer:

• Competitive Salary regularly increased based on your performance
• Multisport Card, Medical Care, Life Insurance and Lunch Card
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#Futureshapers

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.